 The AA Breakdown Cover
Two months ago our vehicle wouldn't start. So we signed up to the AA on their basic cover. We had a patrol man come out and looked at our car and he diagnosed the problem to be a 'sticky' fuel pump. Anyway, he gave it a bang, and the car started. He advised that it could be fine from now on, or it may go again, but only noted that the fuel pump was 'sticky' on his report.
What he advised us to do was to upgrade our membership to include Home Start, and breakdown cover. The benefit of which, he said, was that if the fuel pump, or any other problem arises, after paying a £25 excess, we would be covered.
Based on this information, we upgraded our membership by a further £150 or so as advised. We continued to use the car as it was starting fine.
Three weeks later the same problem arose, it wouldn't start. Again a patrol man came out and diagnosed the problem as the fuel pump and could not get it started so had the car towed to a garage.
A few days later we were advised by the garage that our car was fixed at a cost of £364. When we called the AA to see how we go about claiming on the Breakdown cover, we were informed that as the fuel pump was already noted as having to been fixed at a earlier date, we were not covered. I explained the patrolman only diagnosed it as 'sticky', and he said that we would be covered if we claimed. The AA said no way, and ended the call.
When I spoke to the garage where the car was fixed they said they have heard similar stories about AA and their breakdown cover before, and that they recommmend people not to take out this cover as AA never honour it.
When we called AA again we were told to put our complaint in writing. That was three weeks ago and still no word back. So I've sent another letter recorded delivery.
Any advice on where to go after this if still no response. I've written to AA asking that if they don't pay our bill, then we want our membership cancelled and refunded.
Anyone else had a similar experience with the AA? | 
