I have recently sold an item on
ebay for approx £125. It was paid for by an instant paypal transaction. The money was in my pay pal account and so I transferred it to my own bank, all this went through ok. I posted the item the next day with Royal Mail Special Next Day delivery. Two days later it was delivered and signed for.
About two days later I got an email from Pay pal telling me not to post item as address was unconfirmed and account holder was claiming unauthorised use. Too late item had already gone. Pay pal informed me they were investigating things and about a week later informed me that they had favoured the other person and refunded their money and put my acount £125 in the red.
After many emails this is still not sorted.
I can see now that I did send the item to an unconfirmed address, however the sale was marked eligible for seller protection and pay pals terms at paragraph 11.6 do state that provided it is an
ebay transaction and the item is sent registered post then you are eligable for seller protection even if sent to an unconfirmed address
I keep getting emails from paypal informing me that unfortunatly on this occasion i have lost out but they will not ofer a comprehensive explanation.
I cant see why I am not covered can anyone advise please??? :~)
Paypal 
