New to the Forum and Just been sick with worry

[legalpickle]

Originally Posted by noomill060

From post 4:

"No one at ASDA will help me, they have even suspended my online shopping account!!! I have emailed a formal complaint to their comments section on their website as customer services refuse to give any email address to contact anyone."

As the OP has already complained to the company, the next logical step would seem to be, complaint to TS to enfoce Asda's own stated refund policy (and get a £2 gift voucher for each item over charged- ie: all of them)

Or court action.

TS may be quicker and involve less hassle, but of course nothing beats the satisfaction of a getting meek letter from a big company admitting liability.

Writing a letter is the next logical step. TS as I have written are quite often spineless and don't do anything, and writing a letter to the company normally does more than e-mail contact [or posting on the website]. If you read my post, you will see that I mentioned that the e-mail contact [ok, posting on the website] had not succeeded.

The reasons are simple. 1. For the same reason that you are more likely to get a job after writing a letter to a company than e-mailing it, unless it's to a specific person who you have already spoken to. E-mailing and posting in a contact form takes no effort. If I receive a letter written clearly and detailing all the problems, I am more likely to take not of that then a quick post in a contact form on one of my sites. From my experience all companies are the same in that respect. 2. Why write to TS when for writing to ASDA you can get the same or possibly better result [over TS telling you to complain to ASDA in writing first or refusing the complaint].

Also, one cannot issue court action after writing an e-mail or posting a message on a website, especially against such a large company. With such a large company a letter must be sent to the registered office before initiating court action.

Obviously it's for the OP to decide but that's my recommendation and my experience and the experience of the many friends and colleagues to whom I have made this advice speaks louder than words.

Out of 43 complaints to Trading Standards in 4 local councils that I or close friends have made only 2 have materialized in anything. This was after complaining to the companies in question in writing. In 40 of the remaining 41 court action was initiated, and in only 1 of those did the Claimant lose but no costs were awarded whatsoever to the Defendant, even though they asked for them and served a costs schedule.