Bt Billing Problems

[ANNAUK]

Hi, I moved house late last year and had BT as my landline provider. I then decided to move to another provider and have had a bill from BT asking me for £70 because I have terminated my 'contract' with them within 12 months. I didnt sign or agree to a 12 month contract. I have tried phoning, without success and my letters have been unanswered. I did manage to get an email back from them just saying I must pay the £70. I am now getting bills saying pay up or else court action. Anyone got similar problem or any suggestion how to deal with this?

[Hobbie]

When you ordered the BT Line I assume it was ordered over the phone? If so, BT do tell you that it is a mininum 12 month commitment, and you have to agree to this over the phone before the order is processed.

However BT do not record all telephone calls, ask them for a copy of the recording of the conversation, and hope that it was not recorded, if it was recorded then the verbal contract is legally binding.

[maroondevo52]

Hello and Welcome to CAG. ANNAUK.

Start a new thread (Copy & Paste) in the Forum 'linked' below

http://www.consumeractiongroup.co.uk...-mobile-fixed/

There's plenty of people in there, that will help you out

If there's not, it was'nt me that told you to go there


Regards.

Scott.

[patrickq1]

yes it seems that this is the going thing for BT they are now using a big stick and enforcing this policy to force compliance with the 12 month contract,
you may find that they will not budge but you can if you used broadnband use the excuse that they promised 8 meg knowing full well the relay stn used could only supply 3.93 megs and you feel duped into the 12 month contract as this is the normal lengh of any contract but also find other excuses you can think of in order to use as a defence
patrickq1