Can anybody pleeeeese help me!

bze lizzy · 28th June 2006, 15:40

Hi guys,

I found this site by chance just the other day. I've made many mistakes trying to use this site properly, but it's good to know that I'm not alone in trying to take on the bureaucracy of my bank there are those of you out there that are attempting to do the same and seem to be being successful.

I'd really like some help on what is the best way to get started in attempting to get my unfair bank charges with HSBC refunded. How do I go about it so that I don't leave loopholes for the bank to wheedle out of things? What is also the process of chain of contact in order to get matters resolved? What works best?

bze lizzy

pmhread · 28th June 2006, 15:51

Reading the FAQ's would be the best thing you could do

http://www.consumeractiongroup.co.uk...se-read-these/

bze lizzy · 26th July 2006, 16:54

Sorry for delay in response to your advice. I'm starting to understand a little easier how to use the site. I did take your advice and sent off my Subject Access Request, within a week of submitting it I had a letter stating and I quote " we are happy to waive any fees for the production of this information and we return your payment". Is this a normal response from HSBC or any other bank? I have also now started to receive my batches of statements through the post. Could you please advise best way to sift through appropriate charges so that I can then be appropriately prepared for step 2 of this process. I'm trying not to panic!panic!panic! as already been advised by other buddies on this site but I'm feeling overwhelmed and don't wish to make mistakes that could add to my situation.

Thanks again,
bze lizzy

pmhread · 26th July 2006, 16:57

Hello again. It might be best for you to start a new thread in the HSBC section where you can ask questions and keep us updated so that it doesn't end up all over the place

The best thing you can do as far as collating the information together is arranging the statements in date order and sitting down with a highlighter pen! Put them all in the spreadsheet which you will find in the template library and it will calculate them for you.

bze lizzy · 27th July 2006, 15:45

Hi again,

Many thanks for the info I'll once again take it on board. To be honest I still feel a bit of a newbie at this and computing in general I'm embarrassed to say so please forgive me and understand if I ask silly questions that seem to be straightforward but not necessarily so to me.

Thanks again for the advice and support,

bze lizzy

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