Help with getting old statements from catalogue

[susiecad]

Hi,
im new today so hope im doing this right! Can anyone help, in july 2006 choice catalogue changed over everyones account to a new update one, we received new account numbers which changed over on the 2nd july 2006. my june statement i thought i'd paid apart from £44, when i received julys new statement it was a closing balance of £465.09 which included arrears of £237.36, when i rung them they told me it was didnt pay the min payment and was carried over i have my bank statements with payments on but they said they cant get my old statements. So i paid £465.09 on the 16th july to close the balance until oct 2006 when bye now pay later went on. My 2nd statement then said payment £219.12 this went on account 30 july to close balance!!!!!! They said this was from my old account?? I asked for details about this and refused to pay until, they took £25.00 cashback payment on 25th aug, aug statement was then charged £12.00 and balance £287.04 to close. septs then came £12.00 charge and balance £387.04 to close. Im at my wits end can anyone tell me how to get my old statements without having to contact choice????

[saintly_1]

Hi and welcome
I would send them a S.A.R - (Subject Access Request) with both account numbers on it you can adapt the one here http://www.consumeractiongroup.co.uk...lates-library/
you will need to send a cheque/postal order for £10 and sent it recorded/registered delivery ... they will then have 40 days to porvide them


Hope that helps

saint

[tiglet]

Hi and welcome to the forum.

the best way is to send a S.A.R - (Subject Access Request), which will provide details of the running of your account for the last 6 years.

[susiecad]

thanks i shall try that