Hello Kat.
Welcome to CAG. Before you start the process of getting your charges back, please have a thorough read of the FAQs (there’s a Step by Step guide here too). You should print both of these out to refer to, so as to avoid having to ask basic questions later. Our aim is to make you aware of your rights as a consumer, enabling you to fight back against unlawful bank, credit and store card charges. In the website you will find information on how you could get your money back
Then look at other threads in your bank’s forum, so as you know what you can expect to happen.
You need to spend 2 or 3 days gradually getting your head round everything. If you find a forum/thread/post of interest, save it in your Favourites, so as you can always find it easily.
There’s a lot to take in, but it’s time well spent and will ensure that you succeed in your claim without problems. Remember it’s not a race, don’t rush, just follow the guidelines one step at a time.
Take your time and have a good read around this site. Then come and join us in our forum. Here we can guide you every step of the way. Please remember, we are here to help you help your self.
When you feel confident that you understand the process and the various stages involved, start a new thread in your bank’s forum and post your progress and any questions there and you’ll get plenty of help.
If you any questions please do come to the forum and we will only be too happy to help you!
Please also understand that any advice that you receive is normally based on experience and expert advice should be sought if needed.
All the info to get you started is here:
http://www.consumeractiongroup.c o.uk...se-read-these/
There are more links below to assist you get around the site.
Good luck
Ukaviator
Hello, I'm new at this so please be gentle 
