A CCA that is not properly documented is unenforcable in the eyes of the law,
i got out of a £2500 loan because of this
here is the link
my story is the first three pages, read it as the principal is the same, you need to request the original document from them, itmust be properly documented, otherwise its unenforcable, there is a template for the crequest on the 3rd page i think,
Loan Company Cannot Supply The Original Agreement
if they cannot supply the cca in 12 days, the loan etc is unenforcable and they have to get a judge to enforce it, thats if they are lucky, after 30 days then they are commiting a criminal act and the loan etc is lost for them, even a judge cannot enforce it.