welcome finance - payment protection can anyone help?!

[lesley308]

My partner has a car with them and he also has a loan, the loan was taken out just before christmas and was told that payment protection was compulsory, i know i know he should have read the documents but he didnt so here we are!
we are having financial difficulties at the moment and trying to sort out debts - to which welcome finance are completely disgraceful! anyway they wont reduce the payments and point blank refuse to take off the payment protection, all in all he is paying £168 per month for the loan of £2000 for 3 years which ends up a stupid amount but get this - the payment protection is costing £68 per month!!!!!

does anyone have any ideas now because they have refused to take this off what to do next and if he's actually within his rights to have it taken off?

Everytime we have written a letter it hasnt been replied to so have tried the approach of sending recorded etc to which they still deny this has been received, what do we do from here? im so stressed and ive had enough now, they are unresponsive as long as they are getting their payments but unless something is sorted they wont be getting any payments as its just not affordable anymore.

any help or advice would be grately appreciated

[racer1]

Sorry to say I don't think he can have it taken off - I've recently used Welcome and, although it wasn't clear on the phone what insurances would be included, I checked all the paperwork when it came through and then got a re-quote based on the removal of the finances. I think it's too late now I'm afraid as all the details where on the forms [I am presuming here you got the same ones as me]. Sorry

As an aside, they should be responding to the letters. When you're sending them recorded, are the Royal Mail showing them as signed for?

[bg5067]

I have a loan with welcome and i dont pay that charge i have a loan for 1,500 and they wanted 115pm which at the time i couldnt pay so they reduced it to 65pm which is good but i think they upt the interest a little as they do sneeky b******s

[lesley308]

Originally Posted by bg5067

I have a loan with welcome and i dont pay that charge i have a loan for 1,500 and they wanted 115pm which at the time i couldnt pay so they reduced it to 65pm which is good but i think they upt the interest a little as they do sneeky b******s

hi all thanks for the replies!

ive had enough of it now, the stuff does show as signed for but i think we all know these people have a lot of bloody cheek and completely deny ever receiving anything!
weve sent off the letter requesting the payment protection be removed due to being mis sold the policy and it probably wouldnt pay out for various reasons - the main one being my partner wasnt even in permanent employment when all this was taken out! so ill keep this updated to let everyone know how it went!

but i have to say until something is sorted we wont be paying a penny for the loan! my sisters partner had the exact same problem and he stood his ground and they eventually took it off!

so really its a wait and see on a reply now. the only thing that annoys me is when you are in a sticky situation and need a bit of help they really arent interested.
he has offered to lower the loan but wont say how much by and my partner would have to travel miles to go into their office first to discuss this, the guy is just trying to make everything so much more difficullt than it actually has to be! and besides that i think if we can get the payment protection taken off then great there wont be any need to reduce any payments!

[bg5067]

I think you just have a bad office by you lol my local WF office is in sutton surrey and the guy reduced my payments over the phone know problem but iv heard alot of people in your situation and are really to put it bluntly p***ed off, but those people did what your sisters partner did and stood their ground. Its just a lesson that has to be lernt when dealing with welcome and well basicly never deal with them again.

your doing the right thing just stand ya ground they have to understand peoples circumstances change and sometimes they have to adapt.

[lesley308]

thought i let people know how we were getting on

our initial letters again "had not been received" so we tried another approach, we wrote a letter to the person dealing with my partners account stating another copy had been sent to his boss (both sent recorded delivery) basically telling them it was a stalemate, we werent paying until something was sorted as we had been trying to get this sorted for months and months with no luck.
well we received a letter back from them saying thank you for your letter etc, attached is a form for you to fill in and send back to tell us what you can pay on a monthly basis and whatever it is this offer will be accepted!!!!!
finally got somewhere with them!
we had also stated on the letter we sent saying we wanted everything in writing and done by post because any telephone calls we had and agreements made that way were not stuck to by welcome!
i really hope this is it getting sorted now, trying to get all sorts of things sorted regarding finance and welcome were the only ones completely unwilling to help but just goes to show stand your ground and you will eventually get somewhere!

[goodluva]

have you had aany joy with this yet?

[lesley308]

Originally Posted by goodluva

have you had aany joy with this yet?

my partners still got to sign the new agreement which we are thinking of going along to the office today and getting it done so they cant go back on their word again!
will let you know the outcome