Dodgy car sale - please help us!!!!

[crazylyons]

Hi,

We bought a car just under 6 weeks ago from a used car dealer near Blackburn. (It is an R Reg Rover 214 si 1997 bought for £1000). We paid the dealer an extra £130 for an extended warrantly to cover the engine and other bits and pieces which were not included in the basic warrantly package.

Cutting a long story short this is the problem.......got 77 miles away from home on friday on the way to our holiday when the engine blew on the motorway....after having it recovered home and having an independant garage (recommended by the warranty company) look at it we were told that the pistons had gone in the engine and we would need a whole new engine putting in. Now we are covered for all the repairs under the warranty but, the problem were having is that the dealer has not sent the paperwork or the payment off for the warranty for it so really we are not covered for any of the repairs and even if the dealer was to send the paperwork off now we wouldnt be covered because it is after this incident has happened.

Does anybody know where i stand with this

The owner of the garage is refusing to call me back or even talk to me and i have asked him for a full refund for the car and the warranty or the repairs to be done at his expense as he has caused all the problems by not sending the paperwork off in the first place but, i have been told by one of his collegues he said he is not bothered and i can wait until he has finished on his buying spree of more cars this weekend.

I know its abit long winded but, can someone please help me

Many Thanks

Janette

[crazylyons]

p.s the place we bought the car from is Pendlecar Centre Ltd in Nelson (BB7 5NP) so be warned!!!!!

[rowanjed]

Hiya

Surprised no-one has helped you on this topic but this is what you should do.

Try and get the vehicle recovered to the garage you bought it from. If possible, meet the car there so you arrive just as the car is arriving there also.

You see the person most senior and explain that under the sales of good act the vehicle is not fit for purpose and the warranty needs to be used to fix the vehicle. Should he explain that the warranty is not yet valid, then politely ask for a refund of the vehicle price and the warranty cost you paid extra for and any road fund licence you paid for the vehicle. Don't get angry or raise your voice, but be stern and strong. The garage cannot do anything else but either repair or refund.

Hope you got on OK.