Draft letter help plz.

vindaloo · 23rd February 2007, 04:35

Hi, hope this makes sense.

I bought a car on finance ~£5k

Paid the monthly payments without missing any.

About 10 months later (last October) I sold the car for £4300. I asked for a settlement figure from the finance company and they said £4k if you pay by Oct 28th (the day my regular payments went out). I sold the car around 10th October and paid the $4k.

I've just checked my bank statements and found they have took payments in OCt, Nov & Dec ! Not too sure about the Oct payment, but i@m pretty sure they owe me for Nov & DEc.

I need to draft a letter querying these payments, but not too sure how to word it. Any help would be appreciated

ladybird17 · 23rd February 2007, 07:23

First, how did they take payments from your account - did you not cancel the direct debit or SO?

I would just write to them....

Dear Sirs,

Re: Account No: xxxxxx

This account was paid in full on the (insert date), but having checked my bank statements, I note that you continued to take payments from my account in (insert months).

Whilst I am sure this is no doubt an administrative error on your part, would you please ensure that these payments totalling £xxxx are returned to me within the next (7 - 14?) days.

Yours....

vindaloo · 23rd February 2007, 12:27

Thanks so much. I didn't cancel the DD

ladybird17 · 23rd February 2007, 16:34

Hope you've cancelled it now!!

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