Another complaint about carcraft & a warranty

[mease]

read my car craft thread its recent CarCraft Don't buy from there I think I called it,

For some advise ring 0845 404 0506 Trading Standards! Got some wicked advice from there.

They told me Supply of good implyed terms act 1973, Car is not satisfactory quality becuase of (eg) Gearbox and clutch and you are intitled to repair or a replacement!!

If you can't win through warrenty hit car craft! Again if they refuse (which they can't its common law) hit the finance company, trust me if u don't pay your payment they soon be telling you it's THIER car! See if they like it when you tell them THIER cars is broken! Many roots you can go down not just the warrenty one! You won't get anywhere! Seriously would suggest a phone call to the above number! They'll expalin you rights!

[p_s_a]

As a former employee of Carcraft, I am dismayed at some of the comments made on this website! It really does beg belief that people would choose to buy a product without reading the small print. It really does show the narrowmindedness of some people!

The NAC Guarantee is a GUARANTEE not a WARRANTY and therefore has different rules and regulations. Its also supplied by NAC which is NOT part of Carcraft, but is owned by its parent company. Carcraft therefore have no say over the product and cannot assist should a dispute arise.

It is obviously the product of choice sold at Carcraft stores but it is not the only guarantee or warranty you can buy with a second-hand vehicle. If you don't take an NAC Guarantee, buy an AA Warranty or Welcome Guarantee (if your car was bought through Welcome Finance). I think you will find that all these products cover more or less the same items.

Cars are unpredicable. Especially second-hand cars. Who knows what kind of wreckless driver may have had it before you. Places like Carcraft, Car Shop, Car Land, Motorpoint etc thoroughly check their cars before sale but if you are concerned - buy new! Simple as!

I have dealt with customers who have had problems after buying a car before. The actual percentage is very, very low. I'm not blowing the Carcraft trumpet here but they do look after their customers and spend a lot of money recovering vehicles and repairing them under their 90 day guarantee. Every effort is made to minimise inconvenience to drivers but until you see the operation from the inside you really do not appreciate what goes on behind the scenes!

To end on the above comment from 'mease', it is extremely foolish to avoid paying your finance company for your car. This has devastating effects on your credit status and could end in the car being repossessed!!! I WOULD AVOID AGAINST DOING THIS!!! Yet again another narrowminded comment...

[Fezzer]

Originally Posted by fe1234

I have purchased a car from carcraft and regret it more than anything.
I have had 5 probelms in 5 months, it is a pile of crap!!
Cant believe how incompetant the staff are bunch of monkeys!!
Rude, thick imbecils, lying cowboys.
I have contacted trading standards and they are now getting involved.
The lady who said you should read your warranty after spending so much money, well it would help if i actually received mine! and also any documents for that matter, all i received was a the bank details and personal information in my glove conpartment of another customer!!
Nice one carcraft!!
Hope for the sake of everyone, this company goes bust!

No Jokes! I bought a Renault Megane 12months ago and since then it's been in the garage more times than I care to imagine. I've had a new injector, a problem with the seatbelt Airbag, 4 new brake discs (with bearings as the Megane has them integrated), 2 new sets of pads on all 4 wheels, 4 new tyres, 8 new bulbs, a new suspension coil, a new mid-section and backbox on the exhaust (with brackets as they snapped off too!), the doorlock didn't work after wet weather but has now dried out and works again and as I type this it's in the garage being diagnosed with another injector failure (which apparently doesn't happen on Renault Megane's but is common on Citroen's). Not to mention that I've had to have it serviced twice and the MOT which means it's spent about 2months out of 12 in a garage. But enough about the shed I bought from Carcraft Leeds/Wakefield.

I too bought my car on finance (with payment insurance that cost me £250 to cancel after the first week!) and was sold the extended 3-year guarantee with everyone's favourite NAC. All well and good, some very nice "independent" financial advisor told me that if anything went wrong with the engine or transmission that it would be covered, handing me the very useful and informative NAC small print. Unaware to me that my suspension coil, brake discs and bearings are all covered. Unfortunately, I paid the repairs upfront, called NAC who told me to write in with all my details and receipts and my claim would be dealt with after the repairs (bearing in mind that it was carried out over a bank hol weekend and NAC only open M-F 9-5 except Bank Hols...not shocking considering they like to play god over the repairs!) So I got the car repaired and filled out the forms, sent them off and 2 weeks later the claims manager wrote back and (politely) told me to go whistle. So i called and the same gentleman was equally unhelpful and eventually told me "It's your car, you pay for the repairs" and then hung up (what happened to the customer is always right?). Furiously and frustratingly I let this slide...writing to Carcraft informing them of my displeasure and they too had washed their hands of me (very helpful!).

Now, my car has gone in AGAIN. I called NAC to get a garage where I wouldn't have to pay for the repairs upfront (Note the small print: On the rare occassion that we do not pay for repairs you have to cough up upfront and wait 2months for a cheque). So they said take it to Carcraft (ha, no chance!) or Nationwide Autocentres. So I take it to Nationwide Autocentre in Leeds (after 2 trips with a damaged injector!)...to be told 24 hours later that they can't help because they don't have the diagnostic tools and I would have to take it to Renault (where I have to pay for it upfront!). I now get a call from Renault saying "Diagnostic is £161.37 and NAC won't pay that". Nothing in the small print that says Diagnostic isn't covered and (as I'm sure most will agree) that would be classed as "Labour" which is MEANT to be covered. In turn, I hope to have my car in ship shape condition again tomorrow and I will be fighting for the £161.37 from NAC to cover my expenses...and they will pay...because some little
bureaucrat believes that what the leaflets says is binding law...so by their own admition diagnostic isn't on there and should be covered. Afterall, it's not my fault you have to have a Computing PhD to fix a car.

[nigel_bytes]

I too bought a car from crafty-car last year (carcraft Leeds).
I have to say that when you do buy from them they really do overwhelm you with all these added policies, I really couldn't wait to get out of the place after 4 hours wating, then would you believe it they said sorry but the cars Engine management lights come on so you can't take it,
Picked it up the next day Checked it over only to find the engine had been changed, they kept that very quiet, the bonnet catch had rusted up the bonnet was still open. And yet they put a 12 month MOT on it.
I called trading standards and they sorted out the finance and everything .
Never again carcrafty

[Fezzer]

Originally Posted by nigel_bytes

I too bought a car from crafty-car last year (carcraft Leeds).
I have to say that when you do buy from them they really do overwhelm you with all these added policies, I really couldn't wait to get out of the place after 4 hours wating, then would you believe it they said sorry but the cars Engine management lights come on so you can't take it,
Picked it up the next day Checked it over only to find the engine had been changed, they kept that very quiet, the bonnet catch had rusted up the bonnet was still open. And yet they put a 12 month MOT on it.
I called trading standards and they sorted out the finance and everything .
Never again carcrafty

Oh yes I forgot to mention. I arrived at 9:30 in the morning and 1 Carcraft hour later (that would be SEVEN in human terms!) I managed to drive my car away.

[REIDYLONG]

Hi all....... ANY ADVICE???????

I bought a citreon C3 from car craft merseyside on 22/05/08, I had been driving it for 2 hours when the service light and engine warning light came on.
I rang car craft and took it in the next day telling me they would do a free MOT, and would you believe it the clutch needs replacing and the exhaust CAT......But wait for it.....it passed its MOT after 4 hours of waiting!!!!
They told me i could take it home and they would order in the parts. Now i have completely lost faith in this car and i have finance to pay for a car that is just sat up my driveway.
Can any anyone give me any advice PLEASE.......... oh and the engine warning light is still on!!!!

[Fezzer]

Yeah Reidylong! Get rid of it asap!

[gazwaz]

BAD BAD BAD BAD. We bought a Freelander for £10,000 (Later found out they were going for £6500 Private) OK... So lesson learned. We'd part ex'd our Picasso and got £3500 for it. (It was on their forecourt next week for £6500... OK.. So they are a business and there to make money.

Now for the real issues. 120 point check???. Our Freelander required a full service to uphold the (Carcraft NAC) warranty so we splashed out and took it to Landrover because my wife would be driving this car with my young son on board and we had to be sure everything was OK. The report came back from Landrover that the vehicle was not road worthy and required £450 of repair to get it so. Carcraft willingly paid for that so I was just pleased that we didn't have to pay the bill.

We took out their 1 year warranty for just under a grand. I read it and it stated that they would only cover up to £750 of the cost of any repair. I was about to walk out of the door because, as I explained to the sales guy, if the head gasket goes it's going to cost me a lot more than that. The sales guy went on to assure me that the £750 bit was per part repaired. I.E. If your head gasket goes it would cover each part of the engine that was damaged as long as each part didn't exceed £750.

On the strength of this we went ahead. We were in there for 9 LONG hours. We were told we were getting £2000 cash back. Realized two months down the line that they had just added £2000 to the back end of the loan in an unobvious cleaver way.

8 Months down the line, head gasket went. Took it straight to Landrover as I have this fantastic warranty that would cover everything. Landrover called me back a day later to tell me that the cost of the repair was just over £2500 and Carcraft would cover £750 of that cost. Getting worried now. I called Carcraft and spoke to the big boss(I think). He informed me that they would never had said anything other than they would only cover up to £750 of a total repair and that it was my word against his sales guy(When these sales are taking place they are in an enclosed room so nobody else can hear anything).

Anyway, £2000 3 weeks before Christmas. Thanks Carcraft. That was sure a year to remember. I was told by the guy who delivered my car back from Landrover that he see's at least two of these blown head gaskets per week and that I should get rid of the car asap because it could go at any time again.

I sold the car 2 weeks later and got £5500 for it. I am still paying the remaining £6500 I owe on the car to this day.

It only had 50K on the clock and a full Landrover history. I'm not blaming Carcraft for the inherent Head Gasket problem on the K series engine, but I am MAD at Carcraft for making me feel such a Fool. Yes... I feel so so stupid because I was, obviously, stitched up big time and fell for everything they told me.

I don't take comfort in learning that thousands of other Carcare customers are having the same such experiences now and in the past.

Carcraft is a good place to visit if your not sure what sort of car you want or you just want to browse but I would Highly recommend that if you do buy from there, take you own mechanic and use cash but before you do buy, check Autotrader. I GUARANTEE you will find the same car for at least £2000 less than Carcrafts price.

Many thank for listening to me.

Regards

Un-happy Carcraft (customer)

[derbyc316]

This may be an old thread but something of interest for anyone who is searching for these companies as I was. I am sure that if this car was bought under finance then they are covered by the same way credit card purchases are and if you have got legal insurance (Check your home insurance policy) then these will pay any costs in challenging these

[speedqueenbob]

You'll probably find Mr vond works for Cracraft(opinion only not fact), as their people watch this and similar sites.....
CarCraft cars are pro-rata the most expensive cars in the country and more expensive than most cars at main dealers where warranty is backed up by manufacturer.
CarCraft warranty's are underwritten by themselves so whatever you pay for warranty is clear profit for them.
But as long as people are gullible enough to see their adverts and buy of them they will always make loads of money.
Silver lining is there are rumours in the trade that they're up to the necks in debt and with stock which is devaluing daily and their lenders are getting twitchy.....

Lets see eh!!!!

[iona.1985]

I bought my car from Carcraft Leeds Jan 2007. I was told that the company they'd applied to for finance wouldn't cover the whole amount so they had to arrange a top up loan through another company for me.

The man said that as they'd messed me around a lot (they took 3 days to arrange finance) they would throw in a free 5 year guarantee with my car at no cost. he went through it etc etc, my car had no service history so i had it serviced before the 6000 miles etc.

I was passed my guarantee pack with some stapled up documents in it, this was explained as "your finance documents for the car" I have had a nosey through the pack this week and opened up the stapled documents.

next to the "top up loan" it says 5 year guarantee £1875!!!

is there anything i can do about this? he said the guarantee was FREE and that the top up loan was to cover the car ONLY. therefore i didn't even need the loan!

[derbyc316]

Sounds like if the loan wasn't used for the purpose then the agreement may be unenforcable

[Carcraft Customer Service]

Hi, my name is Sandra Gibbons, I am the Customer Service Manager at Carcraft. If you would like to contact me regarding any outstanding query please give me a call on 01706 753391 and I will be happy to investigate the matter further. Thanks.

[Mr lex]

I have checked this number and it appears to be correct. It is very brave of Sandra to do this, so play nice folks.

Any problem, let me know and I'll 'unapprove' the post

Lex

[revdrange]

I do hope that the post is valid - I have spent SOOooo long trying to unravel the consequences of the lies that were told to me at Carcraft.
I bought a car from them because as someone that doesn't know about cars it made sense to have everything under the same roof - trust the experts - ha!

I was sold a car which I was told had 11 months MOT and a full service record. when I got the paperwork I queried both as there was only 1 months MOT left on it and the service record seemed out of date. They did the MOT but said it didn't need a service as modern cars only need servicing every 24000 miles or so.
I queried it again - twice - once with the General manager, and again when I bought the extended warranty - both times I was told that the service record I had WAS up to date, I didn't need to worry (my pretty little head !!) about it, the car had been a disability car so had HAD to be kept up to date etc etc. They pointed out that the CAR would tell me when it needed the next service - but of course that was a lie.
I queried it when being sold the warranty when I was told that IF I didn't have a service history, I would need to get it serviced in 6 months or 6000 miles - I replied that I had been told by their people that I did have a full service history - he said that in that case I didn't need to worry (my pretty little head....) about it.
All lies
When I needed to use the extended warranty I was told that the warranty was null and void because I hadn't had it serviced within 6000 miles. When I complained that that wasn't necessary, as I had a full service history and had been told by thier people that the car wasn't in need of a service yet
they informed me that the car's service record was out of date by 2 months when they SOLD me both the car and the warranty.
Obviously I had to pay for the repairs that my car needed - which would have otherwise been covered.

When I complained to customer services - I received a letter saying that 'as a gesture of goodwill we will arrange a validation of your guarantee'
This time I thought I would check what they meant - so I rang - only to be told that NO.. there is no gesture of goodwill - I would have to pay to have it 're-validated'. BY THEIR PEOPLE.

So I seem to have no choice - I have to pay again. Not only have I had to pay for the warranty the first time, then pay for the repairs it didn't cover because it was invalid, but now I have to pay again to restore the car to the state that I had been assured it was in when I bought it in MAY

Where is the 'goodwill in that'?

What does a 'gesture of goodwill' mean?

We really DO have to pay to trust the 'experts' at Carcraft - learn from my mistakes - take someone with you who knows about these things, 'cos carcraft staff dont - or do and lie through their back teeth about it to make more money out of you. Better yet - buy a car from somewhere - ANYWHERE else.

[Mr lex]

Please let us know how you get on Rev. Two members of the team have been in touch with Sandra and it seems to be a genuine offer of help.

Lex