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Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund. You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.

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Old 20th September 2008, 20:51   #1 (permalink)
The Large Portion
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The Large Portion Novitiate
Default Car Credit Agreement - Wrong goods description

Hello,

My girlfriend bought a ford fiesta on a four year credit deal exactly a year ago from a ford dealership. We've just discovered that the model sold to her is actually different to what is on the credit agreement (albeit in our favour). More seriously, it looks like the wrong car description has been entered into the DVLA database. The model bought is a Fiesta Freedom but the model received is a Fiesta Zetec.

What is the situation - i.e. as the goods supplied do not match the description on the agreement, is she within her rights to hand the car back and cancel the agreement (with no penalty on her credit record)? Or are they able to simply supply her with a correct vehicle?

Many thanks

Paul
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Old 21st September 2008, 11:50   #2 (permalink)
old_andrew2007
Platinum Account Customer
Default Re: Car Credit Agreement - Wrong goods description

I have to say I am no expert, however mistakes can be made and wrong details entered on an agreement.
I really think that your girlfriend would not be able to return the vehicle, and end the agrrement, as you are probably aware return a car purchased on HP after one has paid 50%.
The second question about the correct vehicle, IMHO the one she accepted a year ago.
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Old 22nd September 2008, 11:17   #3 (permalink)
raydetinu
Gold Account Customer
Default Re: Car Credit Agreement - Wrong goods description

I would check the V5 doc, chassis and model no. do they match the vehicle you have.
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