Sorry Leo, you have not read my post correctly.
The first five points are all to enforce the lack of care and professionalism of the dealer and in one of those cases (overfilled sump) the dealers gross negligence, this could have written off the engine.
I have not indicated they are part of the claim, but points that you have disregarded when you should have refered it back to them.
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As soon as I sat on the machine outside the dealers, I noticed straight away the cable freeplay adjuster on the clutch lever was wound out more than half way, without the locking spindle securing the adjustment, and the ribbed black rubber cover which was supposed to go over the adjuster, was pushed half way down the cable. I can only assume this is what was meant by the adjustment of the clutch!
Anyway, my initial thought when I first noticed it was not of concern, I knew it was wrong, but I just brushed it off as something an inexperienced parts guy had did, because he thought it was the right thing to do and he was helping.
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You were still outside the dealer, why did you not go back inside and ask them to complete the job?
Did you know that "an inexperienced parts guy" had adjusted the clutch cable or is this an assumption?
If you 'knew' then at the same time as asking them to come and complete the job you should have asked for a trained mechanic to check the clutch adjustment and not brushed it aside.
Why was the 'parts man' road testing the bike and not a trained mechanic?
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You attempted to reject for a full refund verbally.
Rejections should be done in writing.
An official letter of rejection hadn't been made until my return from the trip. But an official letter was given as my post states.
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To the manufacturer, this has nothing to do with the manufacturer, it is between you and the dealer. The dealer is the one to take it up with the manufacturer.
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I noticed a patch of oil on the floor, this was coming from out the sump drain bolt. Thinking it was just a minor issue which would be easily rectified,
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In this case is was easily rectified, but oil leaks should never be treated as a minor issue.
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It was at this point when inspecting the tank for what I had to do, I noticed the that one of the fuel tank bolts that secure it to the frame, had been sheared off inside the frame (with surface rust on the exposed piece of the torn metal), and a small plastic cable tie had been used as a fixing.
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This is when you should have immediately stopped any further work on the bike and gone inside and penned a letter of rejection also quoting the other faults you found. You made a verbal rejection on the Monday (which would be fine for a first move, but should have been backed up with a formal letter of rejection).
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You had a feeling the PDI was not carried out correctly.
Feelings are no good, you would need proof of this.
Feelings are very good, even tho your comment has no resemblance, to anything.! And I do have proof.....very good dated photos and witness. ( I have said I will pay for an expert witness to inspect the machine and testify, they said they wont) |
I'm sorry, but feeling are no good, fact is good. Nowhere have you said you have proof that the PDI was not carried out properly, you said "I was thinking It obviously didn't have an inspection from the dealer when they accepted out of the crate. With this feeling.......".
A feeling is not fact either, he could have done a perfect PDI and decided to ignore the cable tie
An inspector can only give an opinion that the PDI was not carried out correctly, unless he was watching it being carried out.
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You again try to reject the bike and get a refund for an incomplete service.
You have gone from rejection to repair and back to rejection, you were right to try for a refund for the poor service.
Please read my post....I am not rejecting the motorcycle on the basis of a service.
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I did not say you were trying for a rejection on the basis of the service, there is a comma where I agreed you were right to attempt a refund for the service.
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Manufacturer would not comment on faults or a resolution until a full inspection had been carried out.
This is their right and you cannot deny them this right.
I was not denying them that right, their dealer denied my my right to reject it.
Lets put it this way; if you bought a top from M&S and got it home to find a big hole in it. You took it back to the store and the manager says that they are not prepared to give you a refund, but they will repair it. Say you were unhappy with that and wanted a refund (which is your given right), but the manager insists they will only repair it for you....would you leave them the top and go home? I don't think so, nor would many others including myself!
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Not at this stage he had not as you had not formally rejected it.
If I had bought a top with the sleeve hanging on by a cable tie, I would not have used it but rejected it right away.
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You make it known that you are unhappy that they want to inspect it.
They have a right to do this and you cannot deny them this right.
I state at no point that I am unhappy with them inspecting it, and I am disgusted by your false accusation.
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When I asked what solution they were offering, he said that they could not comment on that fault/s, until they had a report back from the dealership. This was a solution I was not happy with as the dealer would just back track any wrong doing they had done
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That's is what your post says.
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Owners club say 'problems must have been caused by the dealer after it was uncrated'.
Unprovable accusation and should not be put into print or conveyed to a third party.
Again....provable. And where are the details of the accused conveyed to a third party?
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Not provable unless the person who connected the battery and refitted the tank is willing to state that.
Everyone who reads this is a third party.
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"So with this knowledge of knowing it was actually done by the dealer themselves".
Heresay and again no proof.
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Your only knowledge of 'knowing' is because it was said by someone else on a forum - heresay, not admissable.
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Written rejection letter to the manufacturer.
As above, this has nothing to do with the manufacturer.
Starting to repeat now...
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Just a response to your posting, you said you had rejected it in a letter to the manufacturer, I just reinterated that it is nothing to do with the manufacturer.
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| Where did it say I expected a brand new machine??? |
You didn't, but the intimation was there by you saying "they wheeled off a 10 yr old gs500".
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You ride the bike to Le Mans and back adding around a 1,000 miles to the clock.
You cannot reject something and continue to use it especially for such a long trip.
As you have stated, 'a rejection has to be made in writing'.... my first letter of rejection was when I returned
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You have made it clear to the dealer and the maker that you want to reject the bike and even put it on paper to the manufacturer, you should not have continued using it until the problem had been solved. You could have also claimed back the money for the lost trip to Le Mans.
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I thank you for your reply, can I ask why you also see the importance of the facts past the point of them refusing my right for a refund?
Your rejection has no substance until put into writing.
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You hadn't rejected it until you put it in writing to them.
As I said earlier, the moment you saw the oil leak and the cable tie, coupled with the other errors they made, should have rung alarm bells, you should have written your rejection letter then and not used the bike again.
Dealer supplies new defective motorcycle which the did on PDI 
