Please help - list of common failures

[dave]

Hi all,

We all know that all companies cock up - some more than most.

I am trying to collate the most common cockups.

Please add to this sticky, preferably in a one line statement, the cockups that you have experienced over the years.

e.g.

DVLA ignored SORN declaration and I was fined.
Company XXX refused to refund me when good were faulty from outset.

etc....

All will become apparent soon....

Thank you.

[Rob S]

Insurance company took down wrong details over the phone when policy was taken out.

[inkerdink]

Company Kent Car Finance refused to refund me when goods faulty from the onset.

Shorncliffe Auto's 'repaired' the vehicle, claiming there was nothing I could do, ignoring oil leak and previous unspecified collisiltion.

Had cavalier set on light and crime ignored as the vehicle was not insured, due to sale.

Had Nova's rear screen smashed and was sent a victim support leaflet for counselling.

[Us versus Debt]

DLC sent a letter stating car finance was repossession by mistake and are now "urgently recalling the letter dated xx/xx/xx due to an admin error"
by the way I said no

[inkerdink]

Good for you. I would have done the same It's documented evidence of incompetence and far more.

Regards

Tanya

[mease]

Car Craft set up finance on wrong bank accuont set it up on my identification account not the one I wanted the fund to come out of! Got over £300 of charges from finance company and £500 on bank charges!!

Car Craft AGAIN told me warrenty was fully comprehensive (just forgot to say it was only up to £300 and not on wear and tear or a car of age) THIS WILL NOT BE FULLY COMPREHENSIVE THEN!!!!

Car Craft put a car up for sale on website when they didnt't stock the car and promise you the one there showing you is the same one even though its a higher price!!

	Bank Charges You should have started your claim for your bank charges by now. Don't wait. You should send your bank a Subject Acess Request asking for all personal data they hold on you - not just statements. You should calculate all of your bank charges and related interest as far back as 1995. You should send your bank a demand for a refund giving them 7 days. You should commence your legal action adding 8% statutory interest. If you wait for the outcome of the test case, you may not be able to claim like this. you may not be able to claim interest. You may only be offered the difference between the charge and the OFT "fair charge". The repayment scheme will try to limit you to refinds from 2001 only. A repayment scheme will not deal with any bank charges related defaults on the credit register whereas in a court action you can ask for these to be removed and to be compensated for the damage caused to you and your family by them. You should also write to the bank and to the CRA and put all charges related credit entries in disupte and warn them that you will want them removed from the Register when the test case is over. Warn them also that you are likely to be seeking compensation for these wrongful data entries. Full and final settlement Have you previously accepted a partial repayment of your bank charges in full settlement? You will still be able to claim the rest of your money back after the Test case is decided. Get all your information back to 1995 and put in your claim now.

[BeauBrummie]

Just yesterday!! my car failed its MOT, Kwik Fit said Catalytic Con was gone, for price of £249.99. Got second opinion from another garage only thing that was wrong was "Lamda Sensor" for about £40. Come on Kwik Fit!!

Beau

[inkerdink]

Son purchased contract mobile phone and returned it within the 14 day 'cooling off' period. He was told that he could not as phone was without box. He was then advised that he could return it by paying a £ 5.00 charge. Tried to return phone again and was advised that he had damaged it. Then sent undamaged phone to headquarters requesting cancellation of contract. This was being considered. Today, the phone was returned claiming that it has been sent outside the permitted period.

The phone was sent recorded delivery within the correct period, however did not sign for the receipt of the phone.

Regards

[cacalala2000]

Finance company financed wrong vehicle.

Got2 of the numbers the wrong way in reg and financed a different car. It was only 3 years later when they turned up on the doorstep and asked why we were trying to have car written off when it looks ok.

[robertjrt]

Mercedes-Benz "fried" my electrics and tried to charge me £6,800 for the repair