Ford Warranty - Vehicle off the road & Business failing

[Jimbocrackers]

Hi All,

What on earth should i be doing now!

I have a Ford Minibus that i use for my business. Its under 3 years old, and covered by Fords Warranty.

The drive shaft has failed, and they will repair it for me under warranty. BUT the part is out of stock with FORDS themselves, so my local Ford Dealer has it on "Back order"

Fine i here you say, but that was all 3 weeks ago, and now the part is expected on 13th Aug! I should now mention that each day i am without the vehicle is loose around £200.

So with much time on my hands now, i went looking for the part myself, and found one 300 miles away, with another Ford dealer, my little did i know Ford delaers wont talk to each other for some strange reason, so my vehicle is still unroadworthy.

Do i have any come backs on Ford themselves or the dealer?

Any comments ( inc should have not brought a ford )

[friend at vns]

I would approach the warranty department at Ford UK; see if they can do something with your local Ford dealer (offer a replacement vehicle or costs towards it). Know it sounds silly but make sure they have accepted that the Drive shaft is covered by their warranty due to failure. It may even be worth speaking with the commercial vehicle side of Ford, making sure they understand the “off road” problems and costs involved.
Good Luck.