Deposit on used cars - refundable?

[chesterdave]

I recently went to Arnold Clark to buy a Vauxhall Zafira (my criteria was up to one year old with lowish mileage)but the model I wanted was not in their stock. They did have one in another location and they stated that they could arrange for the vehicle to be brought over for me to view. They asked for a deposit of £200 to show that I was genuine. I asked if the deposit was refundable if I did not like the vehicle for some reason and was told that it was if, for some reason, the vehicle was not acceptable.
I went to the dealer the following week to view the car and discovered that it was scratched on a couple of panels and the interior was a mess. I stated that I was not happy with this vehicle and I did not feel it represented the quality that I would expect from a vehicle of the age. I asked for my refund as promised but was told that I was not entitled to this as they had spent money transporting the vehicle to them. I pointed out that they had told me that the deposit was refundable if I was not happy with the car and thier response was that, in effect, I had agreed to buy the car and that was the end of the mattter.
I have written to their customer services dept who have responded in a similar vein. Can anyone tell me where I stand.
PS I have now purchased a Zafira form another dealer in very good condition.

[kopstar1965]

Did u sign an order form that stated the deposit was not refundable, if you did then u have lost the money, if not they cannot hold it.