Powergen Help

[Simonlines]

Hi all,

I am currently being persued by Powergen's DCA's DLC for an amount in the sum of £300 relating to a property I lived in 2004 & 2005. The property was a flat located above a row of shops. The day I moved in to the property I search for the electricity meter in order to get a start reading.

Following a full search of the property I could not find the meter and subsequently rang the letting agents and landlord who could not tell me where the meter was either. I found out that powergen were the previous supplier and rang them to ask where the meter was located. Powergen confirmed that the meter was in a cupboard under the stairs, However the property didnt have a cupboard under the stairs ??, I questioned them further and took the relevant meter number

My next port of call was to visit the shop directly below the property but again I was told that the meter was not located there either.

At this point I had lived in the property for a few months so set up a account and direct debit to powergen as I didnt want to be landed with a huge bill.

Following months and months of investigation it turned out that the meter was in a shop below the premises a few doors down the road. ( apparently the shop used to be one unit but was converted into 3 seperate unit a few years before, however my meter was not moved).

A year down the line I received a huge bill from powergen and struggled over the next year to have a complaint resolved as I didnt have relevant meter reading etc etc. I moved out of the property towards the end of 2005 and heard nothing until late last year when a letter arrived at my new address from them chasing for the balance, I again took up my complaint but to no avail, Now they have appointed DLC to collect the alledged debt.

The flat was very very small (bedsit size 3 rooms) Electricity was used for lighting and tv only, I was away a lot due to work and only occupied the flat mainly at weekends and some evenings, Powergen say that my total bill for two years amounts to £600 of which £300 has been paid to them, does this sound high?

Who is responsible for meter reading and meter location ?Can anyone provide me with any advice of assistance.

[lindsay22]

you need to establish first have the got the correct meter number on your bill?
a lot of places that have been converted into flats etc have problems with the meters being mixed up.
what powergen need to do is send a meter reader out to get all meter details for the property, to check you are being billed correctly.

[Anne26]

Also, try turning off the meter at the fuse. If the electricity in your flat goes off, you will then know that it is your meter