NPower/Atlantic final reading mess

Movingon · 28th March 2007, 01:02

On 23rd January I swapped suppliers from NPower Gas to Atlantic. I have my final reading to Atlantic as instructed (it was 3595). They said they would send this to NPower to enable them to calculate my final bill. Some time later I received my final bill from NPower; based on an ESTIMATED reading of 3910! This put me £30 in the red when I KNOW I was in credit.

I immediately wrote to NPower disputing the bill and telephoned Atlantic. Atlantic assured me that the reading had been sent and that they would send it again. I later confirmed that they had. I have now had a red bill for the £30 (and no other correspondence from NPower) - I have replied confirming that the bill is disputed and that they should immediately contact Atlantic person-to-person to obtain the correct reading. Atlantic's agent (who has been brilliant it has to be said) said that he's aware of several of these problems with NPower. I have also written to Atlantic confirming the details of my telephone conversation with their agent and again asking for person-to-person contact with NPower to exchange the correct readings. Is it just me, or IS it obvious that the Electronic method of transferring bill readings has failed and that a telephone conversation would rapidly sort it out?

One of the paragraphs in my letter says that I hope that the utter incompetence from NPower on this transfer will cease and that one of their personnel will remember how to make a telephone call...

I await responses...

Not looking for advice here; just telling you all what's going off and how I'm dealing with it. It may help someone else, ya know?

tiglet · 28th March 2007, 12:17

Ah, the wonderful Npower - they do like their estimates.

ozzywizard · 28th March 2007, 12:57

Yeah unreal, its not just Npower most suppliers are the same. The system they use is useless and seriously lacks communication between suppliers. Raise an ARD (Agreed read dispute) they cannot bill you while this is going through and can take up to 4 weeks.

tiglet · 28th March 2007, 13:03

Yes, but they apparently can get a warrant to enter your premises, frighten your children and fitting a key meter!

ozzywizard · 28th March 2007, 13:39

Thats right, but not if the account is previously in dispute. Then if they still do drag them to court lol.

tiglet · 28th March 2007, 15:49

That's a what I'm doin if Energywatch don't get it sorted out for me.

tiglet · 28th March 2007, 15:50

Oh, and keep every bit of correspondance and if you do speak to them, back up whatever has been said by an email or letter and keep a copy.

Movingon · 28th March 2007, 16:25

Yeah thanks tiglet I been doing that. I read your thread by the way; absolute nightmare - I hope you take them to the dry cleaners.

This morning I got a call from NPower; Atlantic said that they had sent it three times, they hadn't received it... so THEY MADE A PHONE CALL!! w0000t!!! They have now accepted the correct reading and I should get a bill within the next 7-10 working days. Yeehaaaar!! Hopefully it will include a cheque for a large sum of money...

ozzywizard · 28th March 2007, 17:07

Yeah hopefully, let us know final outcome

tiglet · 28th March 2007, 18:50

And double check to amke sure they're using the same reading.

CAG Products - We think that these will help you to make your claim or Reclaim your Right These sales also help us to keep helping YOU and keeps this site free of third party adverts!

Small Claims Kit	Small Claims Court Guide New Edition	CallBurner - Skype CallRecorder Review	Last Will & Testament Kit	Fight a Motoring Ticket

Alternatively you could purchase a CAG email address here, or maybe you'd prefer our address labels here
UPDATE: Consumer Forums ConsumerWiki is now LIVE - click here: ConsumerWiki N.B. Please note - due to postage costs these products are only available in the U.K.