British Gas Automated system

[PGH7447]

Hi, I paid my electric bill on line by Debit Card and today received what can only be described as a final demand before we cut you off and send your bill to the DCA monkeys.

Also cost me £14 for the priviledge of having an automated computer generated letter that took 10 days to arrive.

Letter dated 9 July
Paid 14 July
Received letter 19 July

Tried to phone the number on the letter 0845 955 5213 only to get a message saying sorry shut for essential maintenance, ridiculas, and can you find another number to call on the website, not a chance

So going to write to the head of dept on the bottom of the letter saying sort your lives out and by the way this letter cost £28 due to not being automated

Muppets

[PGH7447]

Going to send this

Dear Mr. R*****

Today I received an automated letter from your company dated 9 July 2008; received 19 July 2008. That can only be described as intimidating, reference an alleged unpaid Electric Bill to “British” Gas (Centrica).

If you had a system that functions properly, you would have seen before this letter was dispatched (because if it was send 10 days ago then I suggest you change your delivery methods) that the bill was paid on the 14 July 2008 by your online system.

On trying to phone the number provided 0845 955 5213, you then get an automated message saying sorry department shut for essential maintenance, pathetic.

Please be advised that I shall be instigating an official complaint against your company with OFGEM and EnergyWatch

Also if you think for one minute I intend to pay the outrageous charge of £14 per letter received from an automated system that has no manual intervention then you are sadly mistaken.

For your information this letter has cost British Gas £28 which I expect to receive within 14 days of reading this letter, failing to pay this remittance will force me to pass your details onto a Debt Collection Agency.


Yours Sincerley



Mr PGH7447
Soon to be an ex British Gas
“Satisfied Customer”

[Conniff]

Not much point sending anything to the big boss - he is on £1m per year and yesterday when they announced huge increases in gas until 2010, he said quote - put two jumpers on.

This shows just out of touch and how much the fatherless people really care.

[PGH7447]

conniff - they are all a bunch of morons but the more people complain the better