EON - bill to 'Occupier' but Applying for warrant!

[Dipply75]

Hi all

I am starting this thread to try and help a friend out. She has really been through enough lately and cannot deal with this, while talking she mentioned getting a letter which has scared her silly - she is worried sick about it. I have tried to reassure her and will start the fight but would appreciate help from anyone that has dealt with these muppets?

From what I can gather (will find out more 2moro night):

Letters from EON addressed to a Mrs Othername have been coming every now and then for ages - all binned unopened by my friend as they were not hers, assuming they were junk mail etc.

The a big card (no envelope) arrived with DISCONNECTION NOTICE and APPLYING FOR A WARRANT etc plastered all over it. :o Friend was mortified. Next day a letter addressed to The Occupier appears clearly stating:

"We have applied for a warrant at the magistrates court" etc. Friend phones them panicking and muppet on the phone said she had switched from Scottish Power to Eon over a year ago. Friend told her she didn't and has never even discussed switching to anyone, ever. She paid her bills by Fuel Direct and has never heard a peep from anyone about anything.

Friend asks if Eon has her signature, muppet tells her they don't need to have that! Now get this - Friend (am so proud of her) asks muppet if they even know her name - muppet said no, can she give her it now for their records, and then they can discuss payment

Friend hangs up. I told her we will write to them asap, tell them you do not acknowledge any debt to them, put it in dispute etc and start the fight and report them but....

My worry is that line in the letter - we have applied for a warrant - not we will or could. I need to get them stopped in their tracks right now just in case.

Will be seeing her 2moro and will phone Fuel direct, scottish power and then Eon to get answers/dates and apparent details but does anyone have any advice on the warrant thing?

Hopeful thanks

[ATD]

OK, I'm not too sure about the way E-on do things - I used to work in the Debt and Disconnection arena for British Gas *ducks for cover*, this was a couple of years ago, so maybe things have changed since then.

When BG sent out information regarding the application for a warrant, it had to be sent advising the customer that a warrant was BEING APPLIED FOR, giving the name of the magistrates court and the date of the application - this was so that the customer had the right to appear at the court to contest the granting of a warrant.

Regarding the who supplies confusion: Ring the M Number enquiry line on 0870 608 1524 and get them to confirm the MPRN (Meter Point Reference Number) for the property, who is registered as the current supplier and also, if they hold it, the Meter Serial Number.

You can then check that:

• The MPRN on bills/statements from either company realtes to you friends property
• The correct meter details are held by the supplying company
• Who is registered as the supplier, and therefore entitled to the payments.

If it turns out that E-on are the registered supplier, holding the correct MPRN for your freinds address, then Scottish Power will need to refund all payemnts since the transfer and that money will need to be sent to E-on.

If E-on are not the registered supplier, and Scottish Power hold the correct meter details, E-on can be told to beggar off.

[Dipply75]

Hi ATD, thank you so much for that, it does help....so no ducking required lol

Will check all the details 2moro and see what the exact situation is.

On another matter, you could be the miracle I need for a British Gas case! (you worried yet hehe). I have a fight with them which is now deadlocked as I refused their offer. Part of the fight is over a warrant they apparently applied for to force a prepayment meter on me, which I fought and stopped as it was their error.

Now that I am fighting them I have asked for the details of that warrant and what actually happened at the time (2005) as it all seemed very strange, but as soon as I asked for details so I could complain about it they literally shut down on me. Refused to answer me, replied gibberish then deadlocked the whole complaint.

If I could post a link to that thread is there any chance you could have a scan through and see if you could shed any light? Your insight could be priceless.....only if you have the time, but would be very grateful!!!

Thanks anyway, will let you know the Eon situation 2moro night : )

[ATD]

Originally Posted by Dipply75

Hi ATD, thank you so much for that, it does help....so no ducking required lol

Will check all the details 2moro and see what the exact situation is.

That's good news, my backs not up to the strain of too much ducking these days

Let us know what info you get regarding the MPRN / Serial Number(s) / Registered supplier and we'll take it from there... hopefully it will be an easy fix, but there are a number of possible options depending on what you find out.

Originally Posted by Dipply75

On another matter, you could be the miracle I need for a British Gas case! (you worried yet hehe). I have a fight with them which is now deadlocked as I refused their offer. Part of the fight is over a warrant they apparently applied for to force a prepayment meter on me, which I fought and stopped as it was their error.

Now that I am fighting them I have asked for the details of that warrant and what actually happened at the time (2005) as it all seemed very strange, but as soon as I asked for details so I could complain about it they literally shut down on me. Refused to answer me, replied gibberish then deadlocked the whole complaint.

If I could post a link to that thread is there any chance you could have a scan through and see if you could shed any light? Your insight could be priceless.....only if you have the time, but would be very grateful!!!

Thanks anyway, will let you know the Eon situation 2moro night : )

I'd be happy to take a look for you, just point me in the right direction of your thread.

[Dipply75]

Thanks Link is:

Crossed Meter Problem - is there a procedure to fix this?

Be interested to hear your opinion.

[vandermerwe]

Hello folks

I have no contractual agreement with E-On.

At lunchtime yesterday (Tuesday) some person visited and attempted to speak to my wife through our window whilst we were eating lunch (cold meat and baked potato)

My wife told him to go away (in non-East Ender language) as he was trespassing.

He did. He returned but as he appeared as something of a threatening person I only spoke to him through a semi-open window,

He had:

- no identity ( apart from a dangling label reading E-On);

- no photograph;

- refused to provided a name saying "we don't give names";

- had no identification on his vehicle which skidded away so rapidly I could
not see its registration number;

- made notes of our conversation but refused to give me a copy thereof;

- handed me a letter referring to an application for a warrant and the
bringing in of inter alia police, locksmiths, and - believe it or not - 'dog
handlers' (but then I have to admit we do have a warning notice in our
window advising callers to "Beware the Dachshunds )

- the letter gave no identity as to its origin, the thug wrote on the window
envelope which bore the logo E-On Energy Services (in my presence 'The Occupier') and then in heavy writing P9386.

My wife and I have no agreement with E-On.

What we do do wait for the killer dogs?

Yup, if I told the 13 year olds to go for the thug's nuts I'm sure they would, but I might tell him instead about how E-On drove an 84 year old war veteran to the edge of suicide through their tactics.

Of course the war veteran in question was a World War II Lancaster navigator.

Need I say more?

Vandermerwe

[ATD]

Originally Posted by Dipply75

Thanks Link is:

Crossed Meter Problem - is there a procedure to fix this?

Be interested to hear your opinion.

No problem...I've left you some comments on that thread.

[ATD]

Hi Vandermerwe

That must have been not only a distressing event, but very annoying too. No way should anyone behave in that manner!

When you say:

Originally Posted by vandermerwe

I have no contractual agreement with E-On.

Do you mean that you are being supplied by another company... and you have confirmed that they correctly hold your supply, or do you mean that you have never signed or verbally agreed a contract with E-on.

Only reason for asking is that if E-on are registered as the supplier, then under the Gas / Electricity Acts you will have an enforceable deemed contract with them.

[Dipply75]

Hello Vandermerwe, I can tell he had you terrified , no wonder he ran like the wind hehe. It is disgusting they would treat you like that.

Like the tactics - I would certainly complain to them, tell them what they put you through...big time, then once you have got nowhere with their complaints procedure go straight to the Energy Ombudsman - they do pay out compensation. My friend will be doing the same.

Will you send a S.A.R - (Subject Access Request)? See exactly what they have (or haven't) got on you?

I think watchdog would love your story too

[vandermerwe]

Hi Dipply

No the schmuck didn't have me terrified - just my dear wife who is trying to recover from her fourth stroke and has been advised to avoid stress.

Had a phone call from E-On at 08.20 this morning which I agreed to return later today after papers had been sorted out.

Duly did so (but to a different number) only to be told the thug was a debt collector. E-On's bimbo would only give her first name and couldn't explain why 9386 was claiming over £2,000 when E-On had claimed £400 odd in April and £50.00 per month thereafter.

Yes, we had got behind in monthly payments due to my inability to work after my wife's strokes, but bimbo was totally unconcerned at this and so I agreed to make a payment of £50 odd (as requested in their letter of April) and send a S.A.R - (Subject Access Request) request by special delivery.

Needless to say bimbo had no idea what that was.

Now - if I may confess - how do I do this? I've read about such requests for obtaining details of bank charges, but the template letters on CAG seem to have been removed for updating. I've also heard about Ofgen, Energywatch etc. but never thought they would apply to me.

Would appreciate any further advice and in particular how to challenge E-On's "Notice of Intent to Apply for a Warrant of Entry".

If I get advice, my S.A.R - (Subject Access Request) request could be in the mail on Monday.

Incidentally, my wife and I are both disabled pensioners living solely on state benefits (though ashamed to admit it).

Thanks for help to date.

Regards.

Vandermerwe

[ATD]

Vandermerwe

Can I suggest, if you haven't already, that you register on E-on's Priority Service Register. They have a duty to help older and vulnerable customers where ever possible; there is a little info on their website.

I can't speak for E-on's policy, my experience is with BG - however BG would not proceed to disconnection of a customer who was registered on the PSR, and were certainly a lot more flexible regarding payment arrangements. None of this "the computer says no!" rubbish.

ETA: Sorry forgot to mention. If it does get to the stage where they apply for the issue of a warrant, you should be sent notice of the day and time of the hearing at the magistrates court.

ATTEND this hearing. Most likely the Eon rep will withdraw the warrant application, and if not, it would be highly unlikely that the magistrate would issue it once you explained your circumstances.

[vandermerwe]

Hi ATD

Thanks for info, but E-On's website seems to be a bit of a shambles.

Found something relating to USA but only reference to UK seems to be for vulnerable folk depending on electricity for dialysis, ventilating etc. - nothing for pensioners depending on gas.

Would greatly appreciate a guide to a relevant S.A.R - (Subject Access Request) letter. Having got nowhere on the phone I'm going to write to their complaints division, but any help would be hugely appreciated.

Although we are pensioners in our 70s we have never had occasion to use a gas supplier (and a state monopoly provided electricity at reasonable cost).

That's because we lived overseas for 35+ years and came back here only to find a new set of ground rules.

Am still trying to find out who does what, and with which, and to whom.

Diagnosis of dementia symptoms in me don't help, neither does NHS prognosis of 'the Big One' coming to my wife after her fourth stroke.

We have our state benefits (but nothing else) and will pay our dues but - please someone - tell me who to approach and what to say for help.

Read in today's newspaper help was available. But where, and from whom?

Although disabled I'd certainly take a cab to our local court enabling me to present a financial statement to the magistrates.

Please, any help would be greatly welcomed.

Regards.

Vandermerwe

[ATD]

Hi Vandermerwe

I agree the website isn't brilliant, you should however be able to call E-on and ask to speak with the department that deal with their Priority Service Register.

The PSR's are not only for ensuring a supply for dependent medical equipment. They are used to identify customers who may, for whatever reason, have difficulty in meeting the costs of their energy needs - for example an older person on limited income, who due to age would need to use more gas than average to keep reasonably warm.

As I said, I don't have experience of E-ons setup personally, but the ones that I have seen will allow customers to come to payment arrangements outside the normal business rules that suppliers impose; they can also give access to special tariffs - all these things have been put in place as suppliers have been tasked with reducing fuel poverty.

With regard to your S.A.R - (Subject Access Request), I'm a little unclear what you hope to achieve with this - are you disputing that E-on are your supplier?

[Dipply75]

Hi Van, ATD, apologies for disappearing, how boring would life be without relatives eh?! I am still trying to meet with my friend to assess the situation, will be back once I do and update this and my BG thread, thanks for your patience

Van, I also meant to say, there is a very useful sticky on this site for folk who are struggling with big bills, check this link out and see about applying, it could clear your feet maybe? They are trying to encourage people to apply. Can I also just say you should NOT be ashamed to be on benefits - it is only all the money you have paid over the years coming back to you when you need it. Its YOUR money.

And can I also just say, if it wasn't for all the people like you, there wouldn't be benefits for everyone. You should be living the cushty life, not worrying about bl@@dy bills, you have my deepest respect .

Anyhoo! The S.A.R - (Subject Access Request) template I have is below, just amend to suit:

DATA PROTECTION ACT 1998
SUBJECT ACCESS REQUEST


Dear Sir/Madam
Your name: xxxxxx
Account No/ No’s



I understand that you currently hold details of my personal and financial information within your internal record systems with regard to personal loan accounts /And or credit cards/electricity/gas accounts

Please supply me with a complete list of transaction and charges relating to my history with your organization. Alternatively a complete set of statements for the accounts or associated accounts is acceptable. I would be grateful if you would provide the following for ALL accounts or associated accounts I have held with your organization:
-Full copies of all contracts which you believe exist or have existed between myself and your organization, including true copies of any documents you hold in support of the same.

- A complete list of all transactions or statements relating to ALL of my Accountswith your organization.

-Copies of all documents which include any of my personal information including copies of any contacts or invoices, emails or computer records containing my personal information, or any records which pertain to this information.

-Full copies or transcripts of any correspondence in postal, email or any other format which you have entered into with any individual, organization or third party which contains my personal or financial, or which pertains to me.

- Where any previous information or records held have been deleted or disposed of, the methods used to do so, including dates, certificates or references confirming details of destruction. Where you are unable to provide such certificates, please provide a declaration, signed by an authorised officer of your company, confirming the dates and methods of destruction of this data.

-Full hard copy print outs of my personal or financial information, held in a digital, magnetic or any other format which is held in any archives, backups or other storage devices / locations.

I enclose a cheque in the sum of £10 to cover your fee.

IF YOU UNABLE TO DEAL WITH THIS REQUEST, YOU SHOULD IMMEDIATELY FORWARD IT TO THE PERSON WITHIN YOUR ORGANISATION RESPONSIBLE FOR DATA PROTECTION.

I look forward to hearing from you in the first instance of receipt.

Yours faithfully


Good luck with them, and I hope your wife is ok.

[noggsy]

Hi Van, I would suggest the whole situation has got out of hand. The rep (for whoever Company he works for was probably wrong in his attitute but to be frank if anyone is told to **** off whilst doing their job then perhaps you can see why he was like he was. The obvious route for you to go would be "Fuel Direct" which I think ATD mentioned. There is no shame about this and is specifically there as an alternative to a Pre-Payment Meter.