npower won't let me leave

[spenttoomuchagain]

Hi
Npower have been supplying my electricity for the past 5 years, i recently had a letter from them informing me my contract was at a end, and giving me new electricity prices.
The new price is nearly double what i have been paying, i have spoken to the renewals team who say with all the price increses this is the best price they could offer me.
I said i would change my supplier to a cheaper one as i had quotes from others offering me a much lower rate.
They said if i was a new customer they could give me a much better price.
I was told i could not change supplier as i had signed a contract 5 years ago, and to get out of it i must give them 90 days notice BEFORE the end of my contract, meaning as my contract had been automatically renewed i would have to wait another year before i can change. I argued the point that surely i should have been informed the contract was going to be renewed 90 days before it was so i had the chance to cancel if i so wished, they said it is not their policy to do this and that it is explained in the small print of the contract.
I do not recall ever signing a contract with them, i have asked over the phone and written to npower asking for a copy of the contract i have signed but have recieved no response.
What can i do next? If they can not produce a signed contract does that mean i can leave them?
I would be grateful for any advise about this.

[old_andrew2007]

bump

[elliesnan]

Hi Andrew, l swopped from N Power to another provider,dont recall anything about a contract as long as there isn't an outstanding balance u should just be able to swop just start the ball rolling and see what happens

[elliesnan]

soz just realised l mean Hi Spenttoomuchagain!

[Gaz-Raz]

I work for an energy company. All you have to do is contact whichever supplier you want to supply you and they will start the transfer from Npower. Npower can't really object unless there is a debt issue.