Final British Gas Bill for

[MattCufc]

Hi!

Hope you can help me with this issue.

I changed supplier for my Gas and Electric in November 2007. My new company has always been fine and I have not had any problems to date.

However, I received my final bill from British Gas which stated I owed them over £700. I checked the meter readings and they were completely wrong. They stated that they had received the readings from my new supplier. I obviously contacted my new supplier who informed me of the readings they had supplied British Gas with. Those readings were different to what British Gas had stated on the bill.

I queried this further with British Gas who stated that they could not change the readings from my say so, and asked me to contact my new supplier and get them to forward on the meter readings again and I would receive an adjusted bill.

I contacted my supplier and got them to do what was requested. I then received another final bill from British Gas with the exact same readings on as the previous bill and stated that I still owed them over £700.

On receipt of this bill I contacted British Gas again, and asked that they place the account on hold and stop incorrect recovery documents being sent out until they had rectified the issue. They agreed to this and stated they would sort the matter out and issue a correct bill in due course. They also placed a hold on the account and stated no further recovery documents would be issued.

It has now been approximately 6 months since my last contact with British Gas. I arrived home today from a weekend away to find a Final Reminder from British Gas again, asking for the amount of £700.

They have obviously not bothered to sort the matter out as they are still asking for the wrong amount. They have made no contact with me but just sent a Final Reminder. I was promised no recovery documents would be issued until the matter was sorted.

Now I am willing to pay what is owed but I am not going to give them £700 when its clear I do not owe that amount.

Where do I stand on this issue, as its obvious despite informing them on several occasions the final bill is wrong they are still trying to recover the £700 from me!?

I am going to contact them tomorrow at some point so would be grateful if you could provide me with some advice on how to proceed with getting this matter sorted once and for all.

[Michael Browne]

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