Hello all
This is an ongoing dispute from May last year .
We have a Business which we moved into on 1st Feb 07
Had another Business before but a larger site and found
BGB ok so we thought ok we will continue with them .
Things were fine for about three months then the monthly
statements came in getting higher each month going from
roughly between £350.00to £400.00 per month then in May
they jumped up to £523.00 well i called BG and asked why
only to be fobbed of with its because you have used more units
well ok how can we, we have the same opening hours use the
same lights cooking ect its not possible.
Well we have whats called a Smart meter which does not need
anyone to check as its read by BG from supply end.
well June and July came and went more calls to our BG business
manager still the same reply then in August the statement was for
£354.04 so i thought great they have sorted it bearing in mind
im paying by DD every month the next statement was the last
straw. Thats it im not paying that it was for £693.77 so of i went
to the bank and stopped the DD.
Now its Oct on the 9th i received a statement you owe us £693.77
on the 12th Oct another statement You owe us £1812.31 on the
31st Oct you owe us £3775.74
I rang our BG Business manager and asked what was going on she
said she would look into it and call me back , didnt
Two weeks later had a call from her to say that there had been
a mistake on the meter reads the tarriff was the wrong way round
day time should be night time or something
i said that this needed
to be put in writing as im confused as to what she meant.
Two weeks went by and heard nothing still had not paid them
then out of the blue came 11 credit notes with no explanation
now three of these did not have our acount number but another
account no which added to the confusion the credits showed a
progressive increase from March to Sept , also that the billing had
started in Nov 06 well we didnt get here untill Feb07, the other thing
is that on the statements were Estimates now if you have a Smart
meter you do not get Estimates .
In Nov we had a choice pay up or be disconnected so it was suggested
that we pay £900.00 a month to include the DEBT well as you can imagine
thats sure a lot off dosh each month for electric anyway Xmas came and
went , in Jan 08 we could not find the £900.00 to pay the DD so bank
charges £35.00 three days later they tried again Another £35.00 bank
charge then the next week again another £35.00 bank charge well thats
it so i stopped the DD .
Had a letter from BGB to say you have not paid ect , so at my wits end
went to the CAB who where great they contacted our BG bm and wrote
a letter to them looking for some explanations as to how the so called
debt came about , the reply came back this is how it is this is all units
used and a DD needs to be set up again to repay well got no where
really and still paying of the said debt , after finding this site which
has been a lifesaver for me thanks to all the support help and kind people
on here , decided to S.A.R - (Subject Access Request) BGB well off it went back in April , had a letter
from them last week saying we need some ID from u well they used up
25 days to tell me that , i have been following another thread by chris77
soz chris forgot your handle , he has been having same problem with his
Subject Access Request and recieved much the same reply asking for ID he wrote a great
letter on his thread which i tweaked a bit sent off with all the ID needed
Well its for my husband as the account is in his name anyway sent it
SD on thursday got mine back on Sat SD however as always with BG
they havent sent one statement no reads no tarriffs only a computor
readout of transations which is as clear as mud to me, so im going to
send a letter of non compliance now they have only a few days left.
soz this has been so long drawn out i am having no luck with these
people and could do with some advice
very many thanks to all who have read this
Cheers T99
British Gas Business v Tonka 99 
