Npower

[meg&mog]

Hi all

just wondered if anyone had any advice for me....

Last year i spent a small amount of time getting my gas and electric from NPower i was only with them for 5 months or so i was paying £65 on my electric every month and £30 on my gas by way of payment cards when they announced thier prices were going up i looked around for another company that would be cheaper i switched to another company who i am now happy with however the problem i have is the final bills they are £119.00 on the gas and a whopping £440.00 on the electric i must confess i have been silly and left them a little long now they are both at debt collection stage but in my defence i have a 6yr old son who has autism and takes up alot of my time my question is can i write to npower and ask for a breakdown of how they came to these amounts or have i left it too late and have to pay the full amounts?

Thanks so much for any help you can give

Meg&Mog

[tiglet]

You can certainly query the amounts and ask for a full breakdown of costs.

[Chickenlicken]

You must have start and end meter readings to use?

[meg&mog]

Hi all

Hi Chicken.....sorry to be dim but how do you mean? it has been a while since i left them could my present supplier give me the end reading? and the previous to npower give me the start or how else do i get these?

also does anyone know of a email address i can ask for the breakdown of the bill info from my printer is playing up and i need hard copy proof

Thanks all

Meg&Mog

[meg&mog]

bump.....please anyone? :o

[tiglet]

You could ask your previous and new suppliers to give you these and then cross reference with what Npower have.

[Tessajane1965]

Get in contact with NPower directly. Sometimes if you are paying by direct debit with them they will allow you to pay back the debt in smaller monthly amounts

[Chickenlicken]

If you had your final reading from previous supplier and a current reading, you should be able to work out your useage, like tiglet says x