 help with e-on please?
Hello, I'd be grateful for any information.
I received a bill from energy collection services for £536 today, and it said this amount had to be paid by the 5th May. Obviously its gone that date but I have a history how its gotten to this much.
Originally when we first signed up to powergen years ago, we were paying a set direct debit that was agreed would cover our bill so we just let this direct debit some out of our account thinking everything was covered because we recieved no other contact from them. Then a few years ago, it must be about 2 years now, we received an outstanding bill of over £800. we had no idea how it got like this because our direct debit was coming out of our account fine. Anyway, after lots of arguments and tears by myself on the phone, it was agreed I could pay £36 a week to cover what we're using and pay back what we aparently owed. We have mostly been paying this fine, and half a year ago my partner lost his job and i missed a couple of payments, but phoned them back. Had more heated discussions on the phone, but they eventually set our payments back up at a slightly higher rate but I agreed. I've been paying this up until febuary where stuff owing us has finally caught up on us, so in the process of sorting this out. I've changed bank accounts and been paying things off when i can. While this has happened, i've been waiting for an electric bill so i can set up a payment arrangement back up in my new account, but I haven't received a bill until this one from energy collection services. Well my partner is still out of work, and i'm still trying to pay everything and the original amount had almost been paid off, so it looks like this bill has had an extra 3 months or something added to it. But they won't agree to my offer of payment of £40 a week and weekly payments is best for me as I get paid weekly.
They have told me they don't take weekly payments anymore, and the only thing they can offer is that I pay £192 a month for 6 months until its all paid back. £40 a week is £160 and i could probably just struggle to manage that and I've said i'll pay and extra £100 next week when i get paid, but £192 a month there's no guarentee i could keep to it, if i couldn't find overtime etc. They can't put a payment meter in our property because we live in a maisonette and our meter is in our next door neighbours kind of like shed and we dont' have 24 hour access to it. So all they've said I can do is either agree to the £192, or hope i can pay back the outstanding amount before they either cut off our electricity and gas, or go to court and gain a warrant to cut it off along with an extra £230 charge.
They say they can't help us anymore because I hadn't made any payments while I was waiting for a bill for a couple of months to set up a new payment method. So even though it was orginally their fault with us not having any bills sent out, it is now aparently all my fault for not paying for a few months, and even though it probably is partly my fault, it isn't totally but every suggestion i make they just say no.
I hope this make sense and any information would be really helpful. | 
