Debt Managers LTD

[Conquer]

Hi,

After experience I had the other day I got a call from someone claiming to be Sky
And for me to confirm my details as per data protection etc.

After I confirmed my address he then went on to say he is calling from interim Justine regarding an account. I said, I thought you said you where from Sky (He lied) so I would confirm my details.

Anyway moving on to matters at hand here.

I received a Letter today from Debt Managers Ltd claiming I owe over £500 to Npower.

I have lived at my current address now since May 2007 and I am not the bill payer for this address.

I sent Debt Managers LTd the below Letter in return. Do you think this is the best way to handle this?

Dear Sir / Madam

RE: Npower LTD

I am in receipt of your letter dated 16/04/08 regarding the above account.

I am concerned to have received a demand for £557.33 to be paid to your company, as I am not the bill payer for this address.

I also notice that you appear to be a debt collection agency to which I have had no written consent to disclose personal information to Debt Managers Ltd from Npower LTD.

If you could please forward me a letter from Npower LTD on there letter headed paper giving consent to discuss the alleged account I would be grateful. As you can understand, I have a legal obligation under the Data Protection Act 1998 to ensure the disclosure of personal information is restricted to authorized recipients only.

Should you not be able to provide this letter, please send me the contact information of Npower Ltd including any reference numbers to enable me to make contact directly.

Yours sincerely

[AwakeNow]

The letter looks fine to me - says what it needs to and confirms you're not going to sit back and pay for something you don't own. If it is made by recorded delivery you will also have confirmation they have received it, in case they say otherwise.

In the meantime alert the bill owner (if its relative to you) about what may be happening as if the supply is cut off then there may be a problem of extra charges involved for reconnection.

[Conquer]

hi

I am living with my mother of which she uses E-On Pre-payment meters.

so there is no way there can be any bills from Npower and
Certainty not in my name.

Can Npower cut off supplies to that of another supplier ?

[AwakeNow]

Then if you receive any more threatening letters from this company I suggest you make a complaint to energywatch so they can do the legwork and find in your favour - seeing as they purport to come from NPower.

It's all odd that this debt collection agency find's your name for something you don't have.

[Conquer]

Ok, is there a website you can complain on etc or do you have to send Energywatch a letter?

[Conquer]

Sorted now thanks

Dear Mr **********

Thank you for logging your call with us. Your case reference is 1645****. Please provide this number whenever you contact us regarding this case.

Please do not reply to this automated response. A member of staff will be in touch with you and your supplier shortly regarding your complaint.
Energywatch
0845 9 06 07 08

[AwakeNow]

Originally Posted by Conquer

Ok, is there a website you can complain on etc or do you have to send Energywatch a letter?

Before contacting energywatch you need to ensure there is a complaint to be made - which means waiting to see if there is a response from the debt agency.

Also to be sure that NPower are the culprits behind this, I would suggest writing to NPower on your mother's behalf and explain that you have recieved a strange demand from a debt agency for a debt that does not exist so if NPower could shed any light on it, quoting them the reference numbers on the debt collection letter, you would be grateful.

Give it all around 2 to 3 weeks for a response and if none comes then it might be the problem is solved.

If on the other hand you get another debt letter from the agency, state that you do not accept that you are in debt with them and that if they persist harrassing you you will make a complaint to the Financial Obudsman (don't recall off hand the correct name at the moment but it is somewhere on this forum).

If Npower write back and say a debt is there, then ask them to supply you with the details and wait for that.

If they suplly you with the details and those details are wrong then explain to Npower thay have the wrong facts and if they keep sending debt collectors after you you will complain to Energywatch.

This should take about 8 weeks all told and only then should you complain to energywatch whose site is here:

energywatch: Make a complaint

[Conquer]

Ok Thanks so much for this info, will send a letter to Npower aswell

[WebMaster]

I've had some fun with npower and Debt Managers Ltd too (I have a thread somewhere in this particular forum).

Since I knew the debt was incorrect, and I had written proof from npower to this effect, I just ignored Debt Managers Ltd. Given how much they'd harassed me, I wasn't going to waste my time arguing with them, and was more than happy for them to incur expenses chasing up a non-existent debt.

If Debt Managers Ltd call you (they usually identify themselves as 'dm ltd' on the phone before you have confirmed who you are), refuse to confirm your details, tell them to communicate in writing, and also tell them not to phone again. There's a template for a telephone harassment letter somwhere on CAG that you can send too if you wish.

Incidentally, I believe in these cases companies *are* allowed to pass your details on - Data Protection Act doesn't apply. Maybe someone who knows more than me (ie anyone) will clarify this.

[23sopwith]

anyone got an adress for dm ltd
ive got some papers to serve on them

[UK26]

With Pleasure

Debt Managers LTD

PO Box 168

4 Jamaica Street

Edinburgh

EH3 6UP

[bluecityboy]

Hi

We have had problems with Debt Managers Ltd, Our account has been i dispute since May last year. When we received our bill the gas reading was for more than we had reached in the first place. I have spent hours on the phone to Npower and I have still got no-where. There is finally an open complaint on the account with Npower.

Debt Managers have sent so far 4 contacts demanding I pay this debt, made three phone calls etc..

Anyone got any suggestions on how to make them go away and if we could could serve court documents on them for threats for money ?

Also I got a letter saying that a ap would visit my home.

Cheers

[rtracey]

I have been having problems with Npower for the last 7 months, as they want me to pay a bill at an address i have not lived at for over 2 years and where i left a pre-payment metre in credit, never even had a debt. I have sent them proof that i moved (sent all to them recorded delivery), spoke to lots of very irate staff, faxed over my council tax bills for my present address again and again and again. Hey what do you know they never seem to receive anything or someone must have misplaced it, or they question if i am sure i even sent it. I can only assume that they have a dog in the incoming mail tray that keeps eating all there post! Now they want to take me to court, which in one way i would not mind as i can prove (and have proved) that i i have not lived there for over 2 years. Does anyone think i should just go to court or do they sell there debts on to another company? Can i bill them for all the faxes the cost of recorded mail, and all those pointless telephone conversations with people that quite clearly don't really care what your saying?.................. ....