Can I transfer

[spamheed]

At the moment I am paying Npower a £xxx three figure amount per month for my dual fuel, after a year of disputing opening readings, during which they have issued a dozen bills varying from £130 to £1400+,

As of Nov 07 (according to them) I owe them £700+. I dispute this very strongly

This amount will have reduced since then.

I went this morning to one of the online "energy switch sites" and transferred from Nower to another supplier.

Question: Is it the normal practice of NPower to block such a transfer, or will they allow the transfer, issue a final bill and then start the usual pay me or else routine?

any help would be useful

[tiglet]

Npower will block any transfer, as I've learned to my cost, for whatever reason they can (or that is my experience of them).

If you can give us a little more detail about the problems you have been having, perhaps we can help.

[ozzywizard]

They will object to the transfer.

[spamheed]

I bought a house in July 2006, due to work commitments, I didn't move into my house until well after the Christmas, in the April of 2007 I received combined bills for £1400+

I've been right through their complaints procedure, had about a dozen different bills with widely ranging amounts as mentioned above. sent a letter to their managing director, who kindly referred it back to the people who had screwed it all up in the first place.

even let that fella off the telly have a go for me, but because the meters weren't faulty so they dropped it. as soon as the \media got involved, they dug their heels in and claimed that the readings they had previously agreed were wrong, were suddenly completely accurate, leaving me with an alleged debt of £700+.

This is on top of the £100 I pay them every month

[TETSUO]

my undestanding is that if you are a domestic customer and you pay by DD, that your supplier is not allowed to block any transfer. This was certainly how it worked when I ran a complaints team for Atlantic.

[TETSUO]

Originally Posted by spamheed

I bought a house in July 2006, due to work commitments, I didn't move into my house until well after the Christmas, in the April of 2007 I received combined bills for £1400+

I've been right through their complaints procedure, had about a dozen different bills with widely ranging amounts as mentioned above. sent a letter to their managing director, who kindly referred it back to the people who had screwed it all up in the first place.

even let that fella off the telly have a go for me, but because the meters weren't faulty so they dropped it. as soon as the \media got involved, they dug their heels in and claimed that the readings they had previously agreed were wrong, were suddenly completely accurate, leaving me with an alleged debt of £700+.

This is on top of the £100 I pay them every month

We are having a similar problem with SSE (under Atlantic brand) differing bills, we gave them a read, never heard from them, phoned them and were told that the account was clear. Then nearly a year later and no letters or contact from them. we get a debt collection letter and a demand for money which ismore than they originally wanted. The staff were rude and agressive and we aren't going to back down.

[spamheed]

I would stand your ground and make lots of noise.

It looks (up to now) like my transfer to an alternative supplier is going through.

After all the sh@t they've given me, they even had the nerve to send me a "sorry you're leaving us" letter. unbelievable!!

[spamheed]

I have now had it confirmed by the new supplier, I am no longer an Npower customer.

Direct Debit Cancelled and now waiting for the latest episode of their works of fiction.