Powergen

[Jamesx81x]

Hi,

I was with Powergen for my gas supply from the 14.11.03 - 24.11.05.

I recently requested a full statement of account covering those dates. They sent me statements starting from the 07.05.04, 6 months of statements missing yet they are still expecting me to pay for the full term even though they cant prove how much the charges were for those 6 months.

Also every single month was an estimate by them, should of sent them the actual meter readings myself but they never requested them. With this in mind if all their usage costs are estimates how can they actually say how much i used and owe from a guess. For all they know i could of used less.

Any advice will be appreciated.

Thanks

[dx100uk]

the co.s are legally obliged to read the meter at regular intervals.
i also think they are no longer allowed to chase debts dating past 2yrs

dx100uk

[poppynurse]

Power companies now have to read meters yearly, I think it was July 07 when that changed from having to read two yearly. Have you not paid them anything for the period they supplied you? Were the meters read when you started and finished with Powergen?

[ozzywizard]

This debt is not justified and cannot lawfully be collected. For a start they have no records on some accounts dating back further than 2004 as they changed databases around this time and a lot of accounts do not go back this far. Untill they can produce an accurate bill the debt has to go into dispute untill they are forced to write it off. Let us know how you go on, me just finished 12 hour night shift so will advise further after sleep lol.

[Jamesx81x]

Have emailed them today basically telling them that as they cannot prdouce an accurate bill and that they failed to check my meter which they are legally obliged to do then the account is now in dispute until they can give me an accurate bill.

Lets face it they are not going to be able to how can they?

Wait to see what they reply with.

Thanks for the help!

[Jamesx81x]

Had a reply by email today!

They said that thet had no statements prior to 07.05.04 as i was with another company. Yet they are saying they supplied my property from the 30.10.03. Bit of a contradiction or what?

Then they go onto the points i brought up about meter reading saying the received readings on the following dates. Listed was a number of dates with meter readings.

Yet my statements show the dates they have put down are estimates. So are they making these readings up or something?

Finally they go onto say it is a true debt and been passed to a DCA blah blah blah.

Is there something wrong with these people?

[dx100uk]

they cannot do that, the account is in dispute.
[if the same rules apply to them as to others]

dx100uk

[Jamesx81x]

Hi,

Received another email from Powergen today.

With regards to the statements prior to the 07.05.04 they said prior to that date they only existed as a balance on their system. So basically they cannot prove what i owe is accurate and that i do.

Also all the entries for usage(meter readings) were estimates apart from 2 which were on the 04.03.05 and the 08.08.05. Therefore up until these dates all my usage was an estimate therefore not reflecting my true usuage and costs.

They also said they will produce an accurate bill from the 2 actual readings they have! How the hell can they do that? Its all guess work on their part. They cannot 100% guarantee i owe what they are saying i do.

They then went on to say the same as last time they will not stop action and have passed it on to a DCA.

Do you think threatening to report them to Energywatch would have any affect also what about calling their bluff asking them to take it to court? Im sure if it actually got to that stage the Judge would find my points both reasonable and valid?

Thanks guys!

[dx100uk]

Originally Posted by Jamesx81x

Do you think threatening to report them to Energywatch would have any affect

dont threaten, do it, fwd them everything your have.

also i would mention in a reply to powergen that you dispute/deny owing them anything & that you have communicated with energywatch about the situtation.

as for the DCA, again, i cant answer this for sure, but, interms of other debts, a company cannot fwd the A/C to a DCA if the A/C is in dispute.

might be an idea to write to the DCA informing them that the A/C is in dispute, they should be pretty used to this & even if this rule doews not apply to power Co.'s i bet you'll find they will refer the debt back to powergen.
i would not even bother to try and explain why to them, just do it.

dx100uk