Had a prepayment metre for 3 years and they say i owe £888

[queeniebuttercup]

Hi

Been on a prepayment metre since October 2003, it is a key meter which should automatically update. Called them today as they say i owe£888. I kow I have used the electricity but after phoning them today they have said it is faulty but I still need to pay.

Im moving back to my parents in 2 weeks as my tenancy runs out.

A lot of other major suppliers like british gas have said they will not collect arreaers when they are at fault, powergen wont.

What would be my chances of going to court, I can prove the meter is faulty and I hope i would get a symathetic judge, any thoughts would be nice.

[zazen.warrior]

Unwanted Advice

[queeniebuttercup]

Hi

Yes original debt of £400 which they confirmed was paid back in December 2005. I have let them in every time to read the meter and it should have been picked up before.

I know a lot of county court judges are very unsympathetic towards unscrupulous companies and I feel I would not have a lot to loose by going to court as I can prove that this is a result of their incompetance, any help would be appreciated.

[tiglet]

Have you contacted Energywatch for advice? They may be able to help.

[The GodMother]

I find energy watch are useless and so are ofgem.

[queeniebuttercup]

contacted energywatch and they gave me the wrong advice, they told me that they can only back bill for 1 year, but that is with normal credit customers.

[tiglet]

I'd ask them to double-check and to put that in writing.

[The GodMother]

Yes that is correct but if they have not billed you correctly for ova one year then they cannot ask you for payment from what i can understand this comes under the super complaint.

[tr03bor]

speak to the complaints line at powergen, its on your bill.....

[dx100uk]

doesnt matter its a key meter.
and its not auto updating either. [needs a gray key to do it typically]
they cannot chase you because the rate was set wrong past 1 yr mark
regardless
this was on watchdog not that long ago.

dx100uk

[The GodMother]

yes that is correct as that is under the super complaint. there is link to the super compliant on another thread to do with power companys will look for it.

[The GodMother]

right found the link on the other thread. it has a further link on there that leads you to the super complaint.

Yikes..powergen! 1st credit! S.A.R - (Subject Access Request)? help?

[ozzywizard]

The key meter is auto updating, price increases are sent as a global message to your paypoint or payzone that are then picked up by your key when you top up and go onto the meter. Kinda like the gas quantumn gas meter. Any debt that needs sending is also set this way. They should be monitering your account and ensuring your meter is collecting correctly. It is the token meter (were you buy little cards) that needs to be manually set by an engineer, these are the ones on watchdog.

[queeniebuttercup]

Just thought I would update you.

switched to british gas and my usage is only half what it was with powergen. Checked online with powergen yesterday and my account has been wiped and I owe nothing.

Had a letter for eon today (formerly powergen) saying they have adjusted my account and the balance is now £0. It states that their specialist team have investigated my account and as the meter wasnt recalibrated to correct prices I was not at fault. So at least I now have it in writing.

This also had nothing to do with energy watch, they had requested a deadlock letter.

[dx100uk]

great news......well done.

"It states that their specialist team have investigated my account and as the meter wasnt recalibrated to correct prices I was not at fault. "

thats what happened to me too.

dx100uk

[ozzywizard]

Exelent great results