nPower credit refund. What do I put in my small claim?

[happynerd]

I took over the position of secretary at my local church in February this year. Discovered that our community centre had an £850 CREDIT :o

Long story short ... numerous letters & phone calls and I still haven't received a penny of it back yet!!

Last week sent them a letter before action notification - gave 7 days to make full refund plus interest at the statutory rate plus appropriate compensation else I would revert to court action.

Guess what ... 10 days later ... nothing

Can anyone help me with the actual wording I should use on my moneyclaim complaint.

Also what do you think might be an appropriate amount of compensation to ask for given that I have made at least 6 phone calls and 2 comprehensive letters and have been promised refunds on each occasion but have had nothing forthcoming ... probably taken the best part of a working day in total.

Appreciate anyone's experiences in similar situation

[2Grumpy]

What do you expect? A reply? Money back? Loss of interest for them?

Seriously though, check that the meter readings are up to date and they aren't estimates.

Energywatch might be worth a quick call

Did you get into this position on a monthly payment scheme? If so, stop the direct debit before it gets worse, restart it after the refund.

[happynerd]

Yeh, the credit amount is based on real meter readings.

The credit built up because the community centre used to be the home of a full time youth project, but several years ago they re-located to larger premises but the nPower payments continued because no-one had responsibility for them. I immediately canceled the DD.

Once the refund is made we shall be instantly swapping suppliers

I will probably get in touch with energywatch, however I suspect all they'll do is ensure we get the refund. I really think nPower should make some other kind of recompense (the refund isn't the only think they've cocked up) and the small claims is the only way I can think of ensuring I get some interest and compensation.

[davethorp]

Energy watch sorted me out when British Gas owed me a refund and were ignoring my e-mails. I'd try them before approaching small claims.

In the unlikely event of energy watch failing you'll need to send a letter before action to Npowers head office giving them 14 days to pay up prior to initiating your claim