powergen nightmare

[debbie32]

hi this all started in sept 96 when we moved house and got a final bill for both gas and lec,we had been on prepayment,we wrer chased buy debt collecters and finally paid the debt back of nearley £900 with no questions asked.we moved out of the new property in march 07,we gave powergen the final readings and were told everything was updated and fine,in the 6 months at the house we were told to pay £30 every two weeks on a payment plan.now to our suprise we have recieved a bill 6months later for another £440.00,i have contacted powergen on several occasions,and have been told i will be phoned back,no call,then on friday i recieved a debt letter,i phoned yet again to explain and was told i get a call back,which they did,i have now been told the bill is correctoff the meter readings i gave,i have no readings to check this as it was 6months ago.and i just cant see how we have racked a bill up like this we have already paid nearly £500 on the plan.im at hte end of my teather any advice will be greatly appriciated.

[The GodMother]

Debbie i completly understand aboput your night mare.
Powergen are trying to bill me for a proprty i have not lived at for to years on the wrong meter readings and have refused for 2 years to do anything about this.
As you were on pre payment meters you should not have had to pay anything. Did you get IN WRITING that the bill was up to date from the property you moved out of in march 2007? If so they dont have a leg to stand on.
I am waiting for powergen to send me bills dating back to november 2004 let alone get the current bills correct.

Good luck keep us informade about what is going on.

[tr03bor]

Hello,

I will try my best to help you, from what I can tell from your explanation above you have mentioned two different properties and two different debts. The first one you have paid so we won’t discuss that one.

Now you mention you was asked to pay £30 a fortnight, how did they work this out? Anyone so that’s a total of £60 a month, you was there 6 months so would have paid £360 in total.

Was this for Gas and Electric? Was this a winter or summer period? How big was the property? How was it heated?

They say you owe them £440 still so if we add this to your payments we get a total of about £800 for 6 months usage, if we average this over the year we get an average off about £130 per month.

If this was during a winter period then this bill may well be correct, if it’s a summer bill then I would suspect not.

If you need to check you bills try to register online to view your account at http://www.powergen.co.uk, although sometimes this does not work for closed accounts.

I would send letters to powergen rather than calling, if you do call try and record the conversation, get the agents name, department, location and managers name, as there are several call centre in the UK.

Powergen should send out copy bills when requested they take about 10 working days to arrive.

The address is,

Directors Office
Powergen
PO Box 7750
Nottingham
NG1 6WR

[debbie32]

im absolutley sick of this,i have had adebt collecter on the phone today chasing the so called £440,even though when i spoke to powergen on friday was told no further action would be taken until this was sorted out.supposed to be looking into the usage or something.its took the company 6 months to send out the final bill....lec 2 sept-22 march 07 £258.78 gas 9 oct-22 march 07 £561.16 total with vat £860.94/payments made £420.00 ,amount still owed £440.94..im just really annoyed i never kept the final readings,im just hoping there has been a mix up with the gas,now to make matters worse the debt collecters are starting threatening....

[Monty2007]

There is a serious problem with Powergen. We transferred to them last November and in April wrote asked why I had not received a bill, no response. In August I received a bill for £700, thank fully we had put aside £100/month so had the cash to pay it. I am not surprised to hear of all the problems above since there seems to be something wrong in their customer services. We have now moved and are rid of them.

[tr03bor]

Originally Posted by Monty2007

There is a serious problem with Powergen. We transferred to them last November and in April wrote asked why I had not received a bill, no response. In August I received a bill for £700, thank fully we had put aside £100/month so had the cash to pay it. I am not surprised to hear of all the problems above since there seems to be something wrong in their customer services. We have now moved and are rid of them.

I have to agree, powergen do need to sort out thier billing systems, since they changed the systems 2 years ago there has been problems, but most of these have now been resolved, they intend to move to rename the company to E.ON by the end of the year and are aiming for a fresh start , at the moment heads are rolling at powergen and changes are being made daily...hopefully for the better

[debbie32]

yes we changed supplier,when we moved house so at least when i fight this,they cant turn my supply off,its just so annoying that from beginning of september 06 to march 07 this company has had a payment for £900 and £420.and they still want more.afterall powergen set the prepayment meters in one property,then set up the payment plan in the new property and told us the amount to pay.surely its upto powergen to read meters and check the usage and adjust the payments.is it there fault?do i have a leg to stand on? we cant afford to pay this money back.......thanks

[tr03bor]

Under new billing code, I believe they have to review your payments every 15 months, with regards to reading meters they only have to attempt to read your meters once every two year, and this is only for health and safety reasons, as I said in my first post, put everything in writing and send it to the address above.