Right, after posting a couple of times on here I'd better give you lot a laugh at their incompitance and tell the story so far.............hope you've got your Cocoa!!!
End of july last year, we move house. tell BG meter readings at old house, then at new house, all hunkydory, yes?..........well erm, not quite.
Old gas account, (we owed them) sent us a bill, was paid, no problem....
Old Electric account (they owed us.....supposedly, according to their records and statments) guess what? NO refund..... After 6 months of chasing them up, they wouldn't set up an account at new address until the old account was closed (But for some reason the 'Home moving team' couldn't close the account due to a "system error"). I'd ask designers for a refund
Finally they sent us a cheque for the amount we were in credit according to their records, 4 months later, they sent us a final demand for the exact amount of the cheque they paid us!!!!!!! Wifey finally lost the plot with them and reported them to the regulators, 2 months later we recieved a letter from BG apolagising for the cock up and as a GOGW removed the charge that we owed them as the refund was incorrectly refunded and their records were wrong in the first place!!!
Since then the accounts have been running smothly, DD's set up for both Gas & Electric and paid on time, no problems, Until.................... .....
wife checks bank statment & notices no DD taken for either, same day, letter recieved stating we'd moved out and someone else lived here
(This was news to me!!!!!) Wife rang them and said we still live here, they said, home moving team error, well have to reset your account for the last 5 months, wife has phoned each month and tried to set up a DD or make a Credit Card payment, but was told, "Until the new account was set up, we cannot take any money" .... Last month we recieved a letter saying you owe us £***, give us the money or legal proceedings will follow!!!!
Wifey stayed calm and rang them, made a payment (about half the amount owed) and set up a DD to start paying the account AGAIN! amount was agreed, taking into account the balance at the time (ie: we pay slightly more to slowly reduce the arrears accrued due to their cock up)...... Got back today after a nice litle break and opened a letter headed "
LEGAL ACTION BEING ARRANGED"
This time wifey has had enough!! (believe me that takes some doing) I on the other hand am quite prepaired to rip someone a new a$$hole at this stage and promptly did!!!! was told to ignore this letter as the DD is set up to go out in a couple of days and there is no problem with the account ........
In this letter it says "We have written to you 3 times (no you haven't) and have still not recieved full payment." "If we have to write to you again, we will charge you £14.00 for the ongoing recovery costs." (I'm compiling a spreadsheet for my costs in trying to resolve the matter, @ £9.25 ph it soon mounts up)
"We will visit your property on or after **th September to disconnect your gas and electricity supply and will charge you £50.00 for this visit." ect ect involving CRA's, Warrants and "further legal action"
.....................
Course of action, keep paying DD to show what a good boy i'm being, keep recording the dialogue and time i'm wasting with them, and if they want to go further i'll also be claiming damages for stress, (two weeks at Disneyland Florida should make me feel as relaxed as I was before all this and it would give the kids back the "quality time" they've missed out on due to all this undue hassle i've had to deal with, oh and 2 weeks in a health farm as I've put on a bit of weight since all this has gone on due to my "comfort eating" + if they go down the CRA route, any difference between the cost of credit I had got compaired to what I would have got (if any)
BG, You have a war!!!!!
Us vs a bunch of muppets (BG) 
