Have a thread on this elsewhere but as the saga is continuing I thought I would give a blow by blow account here and see if anyone can help with the latest action.
Last year we changed our gas & electricity supplier from BG. Final bill came in at £450. We arranged to pay £50 per month. First payment sent off on time. Several days later got a letter saying that they hadn't recieved the £50 and to pay up, but if the money had been sent within the previous 7 days to ignore the letter. Cheque had been about 9 or 10 days previously so we thought it had just crossed in the post.
Second payment sent on time. Then a couple of days before we were due to send 3rd payment got a letter from Moorcroft, a DCA saying amount outstanding was £400 (not £350) and they wanted the £400.
Told them I was carrying on paying £50 per month and they had missed 1 lot of £50.
Phoned British Gas who advised me even if money had left our account and had been received by them this did not mean the account had been paid.
Then when we were down to our last £50 outstanding Moorcroft rang my OH and told him he was behind with payments and if he paid £80 then they would write the rest of the outstanding balance off. He paid. However despite having overpaid, Moorcroft are still chasing us for the "outstanding balance."
Moorcroft will only look into this if we come up with copies (front and back) of all the cheques we have sent. This could prove very expensive.
Then when I tried to get to the bottom of everything Moorcroft refused to speak to me as it was a BG debt and BG refuse to speak to me as it is a Moorcroft debt.
This has not stopped them putting a Default Notice on my OH credit reference file.
Anyone know how to go about removing this Default and if possible compensation for having to put up with this rubbish.
juli99
British Gas & Moorcroft "it's Nothing To Do With Us" 
