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Good luck claiming your bank charges. We strongly suggest that you register under a UserID and not your own name |  | Emirates --Hope that nothing goes wrong when flying emirates
Appalling lack of customer service
Published by Stuart
7th December 2007
|  Emirates --Hope that nothing goes wrong when flying emirates
A warning to anyone who will fly with emirates.
Recently I flew with them on quite an extensive itinerary to Asia- and they lst my bags (which happens), but in trying to sort it out I had the followng experience.
1. Baggage staff at destination had no computers and proceeded to fill in v. large forms for each of the 50 or so passengers with no baggage. Each person took ~25 mins to complete and it was 2.30am- while a supervisor watched them filling them in and refused to help.
2. The contact numbers for baggage locally did not answer in trying ~30 times per day for 1 week
3. After getting frustrated and contacting dubai baggage services (through which I transited and is the home of Emirates)- customer service staff where among the rudest and most unhelpful I have ever experienced- (this is saying something as I bank with the abbey and they are terrible). One actually hung up.
4. Got back to heathrow and went to baggage services- they were ok- took details and give me uk numbers- First for baggage tracing is a BT answer phone which is full 90% of time. Second number is an automated message for claims stating we are working on it goodbye!!.
5. Found it extremely difficult to get a customer service number online- a emirates ticketing desk at heathrow did not even know what it was. eventually only got a "customer affairs" number when my compensation claim was answered ~2 weeks after my return. #
6. customer services were able to give a correct number for customer baggage tracing. Staff on this line were able to tell me they could not help as they do not trace baggage!!- apparently it is all done in dubai.
They are more than happy to give you very helpful e-mail addresses to contact them.
This is a relatively simple procedure and in travelling >100 000 miles per year for many years I have lost baggage many times, both temporarily and permanently (it is usually a relatively painless procedure with someone locally who can usually tell you where your baggage was last seen, when you could expect it or if they have not located yet and may be gone)- however this was the first and last time I will ever use emirates- their customer service or lack of it is appalling.
A warning if you are flying with emirates or are planning to- Just hope nothing goes wrong, because you will be spending the next month trying to sort it out.
BEWARE!!!!!!!!!!!
NB for anyone else who cannot find the direct number for customer affairs at emirates UK it is:
020 7808 0007 | | | | |
By
tonycee
on
31st December 2007, 10:02
| Re: Emirates --Hope that nothing goes wrong when flying emirates
Delete no longer appropriate info | |
Last edited by tonycee; 8th February 2008 at 21:31.
| | | Re: Emirates --Hope that nothing goes wrong when flying emirates
Hi TC
I wonder if you could give me some advice. I flew from manchester to sydney on 6th Jan 08 via Dubai with Emirates and my bags didn't turn up. No one from Emirates or the baggage handling company (Menzies) is interested. One bag just mysteriously turned up a day late and no sign of the others. One is a very expensive pram which is absolutely essential as I have a 7 month old with jet lag!! If you can point me in the right direction, it would be really appreciated. I've just been searching for some assistance but all I can find is a catalogue of horror stories.
Thanks for any advice | | |
By
tonycee
on
10th January 2008, 14:48
| Re: Emirates --Hope that nothing goes wrong when flying emirates
See link 1 | |
Last edited by tonycee; 8th February 2008 at 21:32.
|
By
dj25000
on
22nd January 2008, 19:15
| Re: Emirates --Hope that nothing goes wrong when flying emirates
Hi TC,
I really had a bad experience after flying with Emrats for the first time. I flew from Bangladesh on the 27th dec 2007 to Dubai adn one of my luggage was lost. I went straight to Emirates office and reported it. They gave me a reference number and asked me to wait. Losing luggage is new to me. I have never lost a lugage before.
Well, I asked the lady in the emirates office what do i do next. She said just wait for it and we will send it to you. I have been waiting for 2 weeks since and nothing happened. I live in uk I called the uk emirates office on this number - 08702432222 and i was given this number to contact 02088973063. I have tried a thousand times never got through. I have left messages but this number has never been answered.
i dont know if u can hlp me with this. I have just tried this number 0207808007 that i found on this site but is a bit late now. I will try tomorrow.
I am PMing my flight details to you. Please see if u can help me if not advise me on how to claim the compensation.
Thanks. | | |
By
wacky212
on
24th February 2008, 06:00
| Re: Emirates --Hope that nothing goes wrong when flying emirates
I lost my stuff in Daubai last year and have been trying to get a response for the past four months. does anyone know the contact # for customer support in Daubai or the US? If I call the # in UK will they be bale to help? | | |
By
Pen
on
25th February 2008, 12:24
| Re: Emirates --Hope that nothing goes wrong when flying emirates
c ustomer.affairs@emirates. com
When complaining always put for the attention of Mr John Ford. he's the customer affairs manager worldwide. The assistant exce if a Mr M flannighan. I also have that email address if you need it.
Emirates customer affairs are diabolical to deal with it is always better to write. I have had many complaintes flying with Emirates, with regards to my last one. I was attacked by a passenger on one of thie flights who was drunk/drugged etc.
hope this helps | | |
By
Wolvo
on
15th May 2008, 16:04
| Re: Emirates --Hope that nothing goes wrong when flying emirates
I can safely re-iterate all the above.I flew with these jokers to Mumbai via Dubai and in my opinion they are one of the most incompetent,rude and generally dismissive companies I have ever had the misfortune to deal with.
We were travelling with a baby and they lost 2 of my bags,which didn't turn up until a week later.Even then they couldn't confirm the bags were actually there but asked me to come to the airport and try and locate them myself.I eventually found them,still airside in one of their sealed containers!!!!
My advice is to fly with someone else! | | |
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