Replacement phone not of equivalent value

[dlsmawfield]

I posted last week about an issue with 1StopPhoneShop about a faulty SE P990i which they say they cannot replace. Finally after 4 months they have given me a list of alternative handsets I can choose from.

In my opinion none of the handsets offered are close to equivalent value to the P990i which was a top of the range smartphone at the time.

I replied in the same tone, all they said was they could offer better phones such as the N95 if I'm prepared to pay an additional cost.

Please advise, what can I do now? I just feel exploited and ripped off, and still another 13 months of contract to keep paying Orange...

[dlsmawfield]

For your interest, here is the list of offered handsets: Only the N73 could be described as a smartphone.


MOTV3LILAC
MOTL6 (Pink)
MOTL6 (Silver)
SEK510IORN
SEW300I
MOTV3 (Black)
NOK6021ORN
NOK6111 (Black)
NOK6111PINK
NOK6230ICPW
MOTV3IMBLACK
NOK5300
SAMSGHD600RED
NEWLGKG800
MOTZ3BLACK
SAMSGHD600CHROME
SAMSGHE900
NOK6111CKPINK
NOK6111CKRED
NOK6111CKWHITE
NOK6230ICKPINK
NOK6230ICKRED
NOK6230ICKWHITE
MOTK1
SEW810I
NOK6300
MOTK1SILVER
NOK7373
SAMSGHX830
NEWLGKG800PINK
SAMSGHD840
SAMSGHD900
LGKE800
SEK800IORN
SEW710I
LGKE970
SEW850IORN
ORNSPV600
NOKN73ORN
SEW880IORN
ORNSPVM500
LGV1PRADA

[Layla_ck]

Hmm, is this a warranty or insurance claim?

My o/h has had similar with an insurance claim vie Lloyds TSB.

If it was an insurance claim, does your paperwork offer like for like, or a possible cash alternative?

Warranty surely have to send you the same phone back as it will be through the manufacturer?

[complete]

Your post from last week stated a P910i which has been obsolete for about a year. Now you are saying it was a P990 (Current Phone), which if a fault developed SonyEricsson would repair.

If you have said that you don't want that phone back, but would like to choose a different model, then that it what they have offered. ##If it was me i would choose a Nokia N73 or SPVM500, but they currently have on the website the SMVM700, which is as near to the P990 as you can get.
Orange Mobile Phones - Orange SPVM700 Black Mobile Phone on Dolphin 35 (18 months) with 9 Months Half Price Line Rental

Why is this not on the list available to you?

PS: This company is owned by Carphone Warehouse.....

Your post from last week:
Hello, please can you advise me because I'm feeling helpless... I bought a SE P910i in December last year. After it arrived it developed a charging problem after a week or so. I sent it back, but there was some sort of confusion and they returned the same phone! So got that sorted out and they agreed I should send it back again and they would replace it. Since then - no phone! I've been calling and calling them (spent over £20 on their call centre now) but always it the story that they're waiting for management to decide the case or something like that. Last time I called about 3 weeks ago they said the P910i was obsolete now so they would offer me a list of replacement phones. Since then - silence.

I'm really sick of the whole matter. For the last 5 months I've been using an old phone of my brother's which is a nightmare to keep charged. What I'd like to do is just cancel my contract with Orange (I've been paying £30 a month on contract all this time) and start again with any other company but 1Stop...

[buzby]

Do remember, that any replacement handset will probably not be new, but refurbished 'as new', by the repair centre. They don't have to pass the 'equivalent value' test, simply provide something that puts you in a similar position - and it is your call. The fact they've given you a list to choose from was a nice touch.

[davethorp]

Quite a comprehensive list at that.

Frankly the N95 is probably a higher spec phone than the one being replaced and is the phone everyone wants at the moment. They were unlikely to offer that to you for free though it may be worth a look dependant on what the additional cost is.

Admittedly some of the phones on that list are a bit of an insult but there are some decent ones as well.

As someone else said I'd be looking at an SPV if I were you. I was the owner of one of the original SPV's and liked it and believe they have come a long way since then as well.

Failing that, the N73 I've heard very good things about and is a s60 nokia phone so will have some smart phone capabilities. Or moving away from smart phones you cant go wrong with the K800i which is also on the list

[sequenci]

i love my k800i. would love an n95, mind you i've heard horror stories about battery life and slowness of operating system.

[ScarletPimpernel]

Or take the Prada phone, flog it on Ebay and buy another P990i...

Or something else, and wait a few months for the SE P1i to come out.

[wildheart83]

"P990i which was a top of the range smartphone at the time."

This is the key phrase. In the 3 months between me getting my phone and it dying, the phone dropped in price dramatically.
The retailer said i could choose a different one but i'd have to pay the difference, but that was only after my phone had been replaced with a crappy refurbished one that had a software problem