mo v virgin media

mo · 3rd May 2007, 18:41

sent my S.A.R - (Subject Access Request) 1st march they have cashed my 10.00 cheque,but when i rang thenm last week they told me to send the S.A.R - (Subject Access Request) again,as they seem to have lost it,i did point out to them that they hadnt lost the 10.00 cheque,so will ring again tommorrow

mo · 25th May 2007, 14:03

well im still waiting for the statements,from myh S.A.R - (Subject Access Request) sent 3rd march they cashed the 10.00 fee,then decided they had no letter with it,now if they had no letter how come they credited my account with the 10.00 umm,so sent the S.A.R - (Subject Access Request) again.i have rang them so many times and cant get anywere with them,gonna try again later.

buzby · 25th May 2007, 14:44

At least you didn't lose the £10. You need to ensure you send the S.A.R - (Subject Access Request) request to the correct department, as it it goes to CS, the cheque is simply credited to your account and the SAR request binned as they haven't a clue as to what you're asking for!

mo · 26th May 2007, 13:24

thanks sent first to swansea then 2nd to wyhthenshaw,when i ring them they havent a clue any of them lol so your probably right bout binnin in

karen654321 · 9th June 2007, 12:27

hiya mo, Was just wondering how your getting on. Just sent S.A.R - (Subject Access Request) request and by the looks of your thread i dont suppose that letters going to get there haha..
thanks
karen

mo · 10th June 2007, 12:34

hi,everyone,still nothing from virgin media,was wondering what to do next,im sick of ringing them,i thought about sending in a complaint,but that seems pretty usless as well,any thought anyone?

mo · 20th July 2007, 11:50

well i finally got my copy statements today (yipeee) its only took them since march and a million phone calls to get them,so ive got loads of 10.00 late payment fees,then non d d fees start at 2.00 then 3 then 4 now 5.00,can i claim all these back,and what letter do i send with my list of charges?thanks

buzby · 20th July 2007, 12:13

Just total up all the charges you didn't agree to - list them along wit the date applied, then send a letter requesting a refund (or account credit). Give them 28 days to provide the reversal. Advise that if full repayment is not made by the relevant date, you will institute recovery in full of these charges, plus court costs, without further notice.

Send this by RD, and ring the date in your calendar to await their response. In my case, they always process a bill credit before the date stated.

mo · 20th July 2007, 12:37

thanks,hope it dosent take as long as geting my statements.

mo · 24th July 2007, 11:01

i have worked out how much they owe me,and done a schedule to send to them,im struggling with what to put in a letter asking for them back,anyone can help,please

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