timgttdi v virgin media

[timgttdi]

ok, sent S.A.R to the data controller on 27/02/2007, sent reminder on the 18/04/2007. Still waiting for a response so i tracked down the compliance department who gave me the number of the data controllers department. i spoke to a helpful and polite person who said these requests get forwarded to their manchester office and he can only think they have got lost in the internal post.

he promised to get back to me today or latest tomorrow. i will publish his contact details when he calls me back.

[buzby]

Were you a TW or NTL customer? If TW, it seems that all requests are being handled at Wythenshaw...

[timgttdi]

OMFG this week has been unbelievable.
After tracking down the data controller at VM, speaking with him on the phone he promised me a letter with my Subject Access Request would be in the post this week. I then get a letter from VM saying they cannot comply with my request because i had not enclosed the £10 fee, they neglegted to say that they had sent it back two months ago saying i had not put an account number on the bac of the cheque, DOH!!!!!!! The account number was written on the letter with my full address, dont worry it gets worse....

i get another call on friday from someone else saying they have sent the Subject Access Request recorded delivery, so i say great, look forward to it.

today it arrives, so credit to them, however when i open it all it contains is two sheets of paper detailing whats happened on my account during phone calls, ie paid by debit card, requested sky sports package, advised service will be resotred etc etc, and that only goes back to 2005, despite having been a telewest customer since 2000.

i am trying to be calm, but the incompetance of this company seems to get worse by the week.

does anybody have any advice as to what to do next? i want to take this to the bitter end, but i am thinking how difficult it has been to get the wrong information and how long its taken, 3 months to date.

[meagain]

Originally Posted by timgttdi

OMFG this week has been unbelievable.
After tracking down the data controller at VM, speaking with him on the phone he promised me a letter with my S.A.R - (Subject Access Request) would be in the post this week. I then get a letter from VM saying they cannot comply with my request because i had not enclosed the £10 fee, they neglegted to say that they had sent it back two months ago saying i had not put an account number on the bac of the cheque, DOH!!!!!!! The account number was written on the letter with my full address, dont worry it gets worse....

Go straight to the Information Commissioners Office, pull no punches. Also, it would be nice to know the name of the data controller, if it really is the person who holds that position - will prove useful later on.

[buzby]

Forget the Information Commissioners Office in the short term, go back to VM and say they have only sent partial information as your account has been open for longer than 2 years. If they don't comply say a formal complaint will be raised with the Information Commissioners Office for non-complioance.

[timgttdi]

Yes, i'm going to call them on tuesday and follow up with a letter. surely they must be doing this on purpose, or can they really be that incompetant.

[Bookworm]

Well, considering they have sent me the same printout of my notes I mentioned in my thread twice more, but no list of charges, I wouldn't like to guess....

I am going to change your title, btw, it's you v them, not them v you in this instance! For once, you're not the victim!

[karen654321]

HIya new to this site today.. But reading through above posts im just wondering what you are trying to claim of telewest/virgin media... Is is the late payment charges and the non direct debit fee? If it is how do i get a copy of what i have been charged? thanks

[buzby]

Your monthly invoice is a good start! Alternatively if you've binned them, a Subject Access Request will cost you £10 and is a bit more complex to decipher, but all the data is there.