Virgin Media Help

FRANKIE12345 · 2nd May 2007, 16:54

hello i have read up regarding virgin media and was wondering what address to send a s.a.r. to there seems to be a few addresses on this forum the london swansea and the wythenshaw address which buzby added on a other post i am claiming my d/d charges or i am intending to anyways i have had a few late payment charges of ten pounds over the many years with vm due to me working away alot but it is no fault but my own i suppose but from reading the posts it is possible to claim them back.can anybody tell me what i need to do regarding the address or the right one ect thanks.

buzby · 2nd May 2007, 18:25

You do know the late payment fee was only introduced last year? The Wythenshaw address is still fine if you are ex NTL, but if you were ex-TW, I can't advise.

FRANKIE12345 · 2nd May 2007, 23:04

does anyone know the telewest address to send a s.a.r request thanks for your reply buzby.

timgttdi · 3rd May 2007, 10:33

i sent mine to:

DATA CONTROLLER
VIRGIN MEDIA LTD
160 GREAT PORTLAND STREET
LONDON
W1W 5QA

This is the data controllers address, however i would not hold your breath, i sent my Subject Access Request on 27/02/2007, nothing received despite a non compliance letter sent 2 weeks ago.

If anybody has a number to chase up these cowboys i would appreciate it.

angel49 · 3rd May 2007, 11:01

Hi
I sent Subject Access Request to virgin media (Telewest) to the London address in April,then a reminder 2 weeks ago to the Cardiff address.Got a letter back today with a number to call.
Louise Jones Customer Concern Team 0845 454 1111
Hope this helps.

timgttdi · 3rd May 2007, 11:49

thanks for the reply, however they know less than nothing. woman i spoke to suggests i should send another letter and that it can take a long time. no s***, nearly 3 months and no acknowledgement letter, not a sausage. it makes me more determined, not less, to pursue these cowboys.

angel49 · 3rd May 2007, 12:27

yes,go for it, the letter I got today was to say they hadn't complied because I did not include £10 fee! Big mistake on their part cos I'm just about to mail the printed receipt from Postal order made payable to Virgin media. Just another stalling tactic on their part.

Bookworm · 3rd May 2007, 12:40

Angel49 and timgttdi, do you not have a thread for your VM claim? I tried to read up on your progress and couldn't find one.

timgttdi · 3rd May 2007, 13:16

@bookworm, apologies but i have been a bit lax in the threads and progress stakes. i have about 5 credit card companies to burn and telewest. i will start some threads today listing the events so far.

i now have a name and number for the data controller at virgin. i will publish it once i have spoken to him.

kallychilled · 3rd May 2007, 15:26

timgttdi that woold be a great help keep us informed lol

skyeley69 · 4th May 2007, 12:27

Quote:

Originally Posted by angel49

Hi
I sent S.A.R - (Subject Access Request) to virgin media (Telewest) to the London address in April,then a reminder 2 weeks ago to the Cardiff address.Got a letter back today with a number to call.
Louise Jones Customer Concern Team 0845 454 1111
Hope this helps.

This number gets you through to the automated line "please enter your phne number and select an option" etc...

meagain · 5th May 2007, 10:11

Former NTL HO: 01256 752 000
Direct to Customer Concern: 0845 234 0752

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