Cancel A Mobile Contract? - Can't Talk Talk

drbell · 19th May 2006, 17:14

Cancelled mobile contract with Carphone Warehouse in January. Cancelled DD with bank. CW attempted to get DD. Same in Jan then Feb then March. Then I got debt collectors letters so wrote to cancel again. Still trying to collect money from DD. I've now paid debt collectors £58 to complete closure BUT CW still say account live and that I hadn't sent the closure letter by registered mail!!!!! Thety've now added another £20 to account. What can I do?

21st May 2006, 15:20

Are you out of your minimum contract? Have you used the phone at all in the period you were cancelling? You do not have to send it registered. I would write them a stern letter advising that you cancelled this account on xxx date, and you will not therfore be liable for any extra payment, subsiquently you will be expecting a refund of the £58 and make sure you check to see if they have added anything untoward onto your credit file too! I think you may have had a 30 day cancellation period though!

Good Luck

Lou x

shellbells1982 · 22nd December 2006, 22:33

As a back up you need to send cancellation/ disconnection letters recorded delivery so you don't end up in a situation like your in now. You need to ring customer services who'll put you through to a disconnections team and they'll give you a specific address to send your letter to. The reason they say send registered is so you have proof that it was sent in the 1st place if it was sent normal mail it could've ended up anywhere. Get that letter sent again and make sure the acc gets closed!

kamadhenu · 1st November 2007, 03:35

Quote:

Originally Posted by drbell

Cancelled mobile contract with Carphone Warehouse in January. Cancelled DD with bank. CW attempted to get DD. Same in Jan then Feb then March. Then I got debt collectors letters so wrote to cancel again. Still trying to collect money from DD. I've now paid debt collectors £58 to complete closure BUT CW still say account live and that I hadn't sent the closure letter by registered mail!!!!! Thety've now added another £20 to account. What can I do?

Don't pay them anymore and challenge them. They seem to have an unstoppable computer generating bills. They are perhaps the worst phone bucket shop but no one seems to have challenged them. It's not the customer, but talkTalk who is in breach of contract and obtaining migration from BT by misrepresentation.

buzby · 1st November 2007, 18:29

Quote:

Originally Posted by kamadhenu

Don't pay them anymore and challenge them.

Any chance you can check the dates of posting before reawakening dead threads? This particular one is 11 months old since the last posting.

kamadhenu · 23rd November 2007, 02:55

Any chance burying the dead threads? Suffering has continued beyond 11 months!

buzby · 26th November 2007, 09:39

They do have a use (old threads) but it is usually new mewmbers who look only at the content and not the dates...

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