Telwest (Penalty Charges)

Donel261 · 21st February 2007, 23:57

Is it possible to claim charges back from this company, would I use the exact same arguement as I have done with the banks?

buzby · 22nd February 2007, 10:51

Sure - Virgin Media cannot raise penalty charges for not paying the way you want to or thier 'late payment' penalty. Suggest you call CS and aslk fopr it to be refunded. THey always have with me.

MollieUK · 22nd February 2007, 20:43

I phoned Virgin/Telewest today regarding what seemed as a new charge, well it is an old charge with a new name, non DD is now a 'payment handling' charge.

Anyway I informed them that I would be claiming back all charges as they had given me a choice of payment methods and I had chosen the one suitable for me, therefore they did not have the right to charge really. If, however they said you must pay by DD or you will incur a charge, that would be different.

I also asked who I do a send a letter to, to cancel my service and surprisingly I was told to do this over the phone verbally?? I asked her to repeat that which she did, I queried this and said that phone calls are difficult to prove and I would be putting my request in writing!

I pay £50 for the bundle I have which was the original price for tv (small), broadband and phone. This is now only £30 for the same and even though I have written to them asking why I have to pay more for the same, only to be told, like the advert: 'its for new customers only'.

Anyway I'm going to write and cancel with the above reason and see whether it is reduced to keep me as a customer, if it isn't then I am going to hit them for the charges.

buzby · 22nd February 2007, 21:15

You might want to modify this template letter and send it to your MP.

Non DDM Charges - MPs Letter

MollieUK · 23rd February 2007, 01:14

Thank you Buzby. The letter writer is to be congratulated for their use of English in such a way that its contents are understandable by all concerned.

My local MP is Michael Jack and although my background is 'working class' for want of a better word, but even that should be changed to 'work till you drop and we will rob you blind anyway' class, I do respect Mr Jack and I know he will respond to any correspondence sent to him. I cannot say that anything will change and he is unlikely to even have sight of any correspondence but what the heck, if you don't try then don't complain when nothing is done!!

Thanks again.

buzby · 23rd February 2007, 12:39

:o Thank you! The trouble is, if we do nothing, we'll be at the stage ONLY bank account/plastic card users will be able to buy anything - meaning anonimity is the first casualty. Since you cannot obtain either without providing personal information and agreeing to your information being handled by CRA's it's an alternative National ID system outwith government control.

davethorp · 23rd February 2007, 15:29

Quote:

Originally Posted by MollieUK

I pay £50 for the bundle I have which was the original price for tv (small), broadband and phone. This is now only £30 for the same and even though I have written to them asking why I have to pay more for the same, only to be told, like the advert: 'its for new customers only'.

Off the main topic but my Dad has been with cable for years and was paying over the odds for the package he was on compared to my 3 for £30.

He rang them up and they upgraded him to 3 for £30

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