BT - Broadband Voice - Cancelled and still getting charged

[bradkb]

Hope someone can give advice, I got BT Broadband Voice shortly after it was launched but it was pants, used it for a bit, then cancelled it. Last month I received 3 bills within days of each other charging me for line rental and charges, and now on Friday received a letter from a solicitors asking for payment or go to court.

I spoke with BT when I received the bills, the advisor said they would modify the bills back to when it was last used and send a revised bill, this never happened and now have this solicitors bill.

I want to draft a letter to the solicitors and bring the amount owed in to question, and get a full list of charges etc that have been incurred. Anyone any ideas what I can and should do?

Thanks

Brad

[alanfromderby]

I would write to BT, with a copy to the solicitor, explaining what has happened, and what was agreed on the phone. Add that you are not liable for the money they have claimed, and you expect them to resolve the matter within 14 days or you will be contacting Trading Standards and OFCOM...and should they continue with any legal action, it will be vigorously defended.

[melpomene]

i meant to start a new thread but can't work out how!

i have had BT broadband for years, paying £24.99 per month. i discovered that i didn't need that package, given my usage (emails, a couple of forums), & so have arranged to go down to the £17.99 tariff as of my next billing date.

can i claim any refund / rebate for all the *extra* £7s i've paid?? i feel that i was missold the product. i wouldn't have known so except that they actually phoned me to offer an UPGRADE (& the person was helpful). hence i was able to ask what she meant about download blah blah.

help!