TalkTalk (Yess TalkTalk Again) Want to cancel.

[Semi]

hey all.

20th November 2006 i ordered the TT Talk3 with the free broadband service.

well they swiftly changed the line over for the phone.

And i got my go live Date of no later than: 23rd December 2006

Guess What!?

11 February 2007 Still No Broadband connection, no welcome pack, no modem, no corrospondence at all on this matter, unless i call them about it.

I have spent over £15 on calling there customer service line, most the time i get put on hold for so long in the end "They" hang up.

I get told there is a problem with BT, other times i get told everything is ok.

If i use the Track my Order page it is stuck on the Connection your BB stage.

Well now tbh, i want Rid of these Idiots.

Where do i stand, as basically they havent provided me with the service they advertised. i been searching for a while for a post i saw a while back with a letter pasted to cancel the contract due to the not receiving the proper service.

i odnt really care about the charges so far (if they deny my cancelation tho im going full on for everything)

where do i stand?

and if possible if there is a temp letter floating around please could you share.

best regards

Sem

thanks

[buzby]

No standard letter, but simply write to them by Recorded Delivery stating that time is of the essence in providing the service you originally requested on XX/XX/XX. State that you require the service to be provided within 28 days, otherwise you will consider the agreement cancelled.

[Semi]

thanks for the info, i'll construct a letter tonight. maybe tomo, still recovering from last night...

is 28 days the law here? as to be honest i just want out now, even if they do get my bb working, they are just such a bad company, i'd rather pay more to be with a different provider.
ive contacted them so many times now its just ridiculous.

Sem.

and i can only get 512k adsl, which sux lol.

[buzby]

No - 28 days is a 'reasonable amount of time' for them to provide the service, so you're not seen as being unreasobable. If they don't deliver, they'll not be able to enforce any contract - which won't have any time constraints at all!

[stabiloboss]

I wrote a LONG reply to the issues raised in 'carphone warehouse/ head office' on the first page of threads. Basically, TalkTalk are hell on earth and I suggest you do whatever you can to avoid them....AT ALL COSTS!!!! The charges you incurr calling them will only increase! Although their calls should show as free on your phone bill despite the dialling code if your calling using a TalkTalk line.
We started with similar problems and to say they snowballed is a huge understatement!