orange lost tarrif rip-off

[jezzyjet]

hi there, after suffering cash flow problems and not paying my bill on time,orange first sent me a letter saying that i MAY loose my existing tarrif then they stopped my out-going calls and after a couple of weeks my in-coming,within a couple of days the bill was settled in full and the service resumed,i used my phone as normal and to my horror on billing day had found that they had down graded me to talk 50 WITHOUT telling me and i had run up a bill of £260.00 which after complaining was reduced by a measly £20.00,the next month i was careful with my calls as they said they would put me back on my 1000 mins plan the following month and to my horror again recieved a bill for £240.00, so instead of my bill costing aroung £160.00 for 2 months it was closer to £500.00 ,in my opinion "MAY" and "WILL" are two completely different words and i feel that "WILL loose your existing tarrif" would have been the correct use of words and made it clear of their intended actions i feel have been had ! not nice treatment for a loyal customer of over ten years, any views on this? many thanks...

[Bigmac versus]

Did they send you the new tariff charges before reconnecting your phone?

[jezzyjet]

hi there ,no, no letters at all just the mis-leadind MAY LOOSE YOUR EXISTING TARRIFF on the warning letter they first sent me,after payment dead-line passed,

[jezzyjet]

Originally Posted by george mcmenamin

Did they send you the new tariff charges before reconnecting your phone?

hi there no nothing at all just the initial may loose your tarriff letter

[Bigmac versus]

Then without written notification of changes to your tariff they cant hold you responsible. Do you have the original tariff charges and paperwork also, i would work out with this and your total minutes used what your bill would have been and pay it, telling them you are disputing the amount they claim and require them to substantiate this by showing you the notice that told you this was changing.

[jezzyjet]

Originally Posted by george mcmenamin

Then without written notification of changes to your tariff they cant hold you responsible. Do you have the original tariff charges and paperwork also, i would work out with this and your total minutes used what your bill would have been and pay it, telling them you are disputing the amount they claim and require them to substantiate this by showing you the notice that told you this was changing.

thanks for that,it makes sense ,havent got paper-work (well ill have to look) but im up for a fight! thanks again, jezzyjet

[Bigmac versus]

Send them Subject Access Request then they have to send you all the information they hold on you which will include all correspondance back and fro therefore proving you werent aware of the change in tariff and that the phone calls you refer to actually took place.

[buzby]

No point going for a Subject Access Request just for this.

The issue is that you were not formally advised of the Tariff Change, you had agreed and signed up for the relevant tariff, and your warning letter did indeed state 'may' and not 'will', therefore does not count.

You may find it easier to write, explaining that you require your bill recalculated based on the tariff you agreed to. On receipt of the amended bills, you will consider the matter closed. However if the company refuses to do as you request, you MAY have to raise the matter as a Small Claims Action at your local court.

[jezzyjet]

Originally Posted by buzby

No point going for a S.A.R - (Subject Access Request) just for this.

The issue is that you were not formally advised of the Tariff Change, you had agreed and signed up for the relevant tariff, and your warning letter did indeed state 'may' and not 'will', therefore does not count.

You may find it easier to write, explaining that you require your bill recalculated based on the tariff you agreed to. On receipt of the amended bills, you will consider the matter closed. However if the company refuses to do as you request, you MAY have to raise the matter as a Small Claims Action at your local court.

sounds good to me