Cashback from Orange? Any chance?

[the green bowl]

This is something I've been meaning to get round to for a while but more important things kept cropping up. With financial hardhip looming, I've decided to see if I have any chance of getting the cashback I neglected to claim from the Carphone Warehouse and/or Orange.

I apologise if this has cropped up before but I'm new at this.

I signed up for one of these 'cheque-back schemes' and was told I would only pay £4.99 per month when in fact it was usually between £30 and £35 per month. The terms were that you had to return the third, sixth and twelth bills (I think).

Unfortunately, shortly after taking out this contract I moved house and now the documentation is nowhere to be found. I went to the Carphone Warehouse shop near me for confirmation of the terms but they were no help, saying it was nothing to do with them. I had a lot going on in my life at the time so I pretty much resigned myself to paying the full bill each month. I have however saved most of my bills from Orange.

As this contract ended in October '06 I dont hold up much hope for getting this money back. I've been told that as long as you send in all your bills within 60 days of receiving them you can get your money back.

My girlfriend was pretty diligent and sent back all her bills (recorded delivery) at the end of her contract. Predictably the Royal Mail lost all her bills and were completely useless in finding out where they had ended up, needless to say Orange claimed they never received them. She eventually got fed up with the whole call-centre-run-around and gave up.

Where do I stand on this? My gut feeling is that I've missed the boat but if anyone has any suggestions...

Who would I contact to get a copy of the terms? As I've said the Carphone Warehouse staff were not in the least bit interested and advised me to consult the documentation, which I had lost.

I never actually signed a contract, I did the whole thing online. Are the companies obliged to provide a copy or will they likely give me the runaround? I would greatly appreciate advice from anyone who has gone through this sort of thing before. By my reckoning its about £360 i'm owed.

[buzby]

Answered in your other thread on the same subject.