Few days back i sent an email to the orange executive, and today a guy called Joanthan Baillie responded with the full payment offered back. NO S.A.R - (Subject Access Request), No LBA, just a firm request to the right person.
Nice when things go so easily, though more fun when you have to fight for it i suppose.
anyway heres his response, after i told him about an incident with an orange agent......
Case Reference: 1xxxxxxxx
Account Number: 1xxxxxxxx
Please respond to
executive.office@orange.c o.uk
Dear Mr Progenic
Thank you for your email dated 21 January, regarding a new connection set
up by North East Radio Paging.
I am very sorry that during your contact with Orange, we were not able to
resolve the issue for you. I assure you that it was never our intention
to ignore you. I have checked your bills since 0779xxxxxx was connected
and the total charge for this number was £239.19. As you returned the
phone straight away to North East Radio Paging, I have applied the above
credit to your old Orange account. This will generate a credit invoice
dated 24 February and once this has been produced, I will arrange for a
cheque to be sent to your 18 xxxxxxxxx Road address.
1 letter to Orange and they pay ! 
