virgin mobile what a shower of s$$t

[coldcarpet]

on virgin mobile contract and in middle of switching direct debits to new bank acount so as my old dd as been canxed rang them 3 days before the payment was due to a advsie new direct debit details and pay bill via debit card, so easy ?? not with virgin they said will take my payment but then block the phone because i havent a direct debit set up?? asked why when giving them new details this guy was a total idiot all he kept saying is blocking the phone like a recording wouldnt give his name or pass me onto a supervisor recalled three times and got same reply have sent a chairmans office complaint to virgin wanting some answers and to pit all checked my statement and they had tried to take the direct debit 5 days before the due date

[buzby]

Did you recieve your bill in good time before the DD was attempted? If not, they're already in breach of the rules for taking a payment without giving due notice. The bad news is Virgin Mobile are now part of NTL (soon to be renamed Virgin Media), and this company has been so lacklustre in the customer care department there are legions of complaints. To be fair (slightly) to the network, if there is no automatic debiting facility in place it makes them worried that they might not get paid - silly, I know - but instead of capping the call costs, they block service until the payment is proved to be OK - that's their policy decision, but I agree, to a loyal customer it's lamentable.