Hutchinson 3g (small moral victory)

[Nick]

3 mobile possibly the worst customer service record since time began (more than on a par with NTL).

Phoned last night to say that my account was overdue. I told them that I realised this and that is why I had set up a direct debit on the 13/02/06 and the total amount would then be paid the next bill. I also then proceeded to ask regarding the 3 pound charge for not paying my bill via DD and mentioned that as I had now set up a direct dibit then this charge should be taken from the final bill. The customer sevice rep in Mumbai then told me that I would now be charged the 3 pounds for changing my payment details.

Anyhow after telling him that it was a punitive charge and in no way a reflection of their costs and I would make a claim even though the figure was only 6 pounds, I was put on hold and within 30 seconds or so was told that I was right and he apologised and refunded my account the 6 pounds.

The moral of this story thanks to this site a little knowledge can go a long way

[Nick]

3 mobile possibly the worst customer service record since time began (more than on a par with NTL).

Phoned last night to say that my account was overdue. I told them that I realised this and that is why I had set up a direct debit on the 13/02/06 and the total amount would then be paid the next bill. I also then proceeded to ask regarding the 3 pound charge for not paying my bill via DD and mentioned that as I had now set up a direct dibit then this charge should be taken from the final bill. The customer sevice rep in Mumbai then told me that I would now be charged the 3 pounds for changing my payment details.

Anyhow after telling him that it was a punitive charge and in no way a reflection of their costs and I would make a claim even though the figure was only 6 pounds, I was put on hold and within 30 seconds or so was told that I was right and he apologised and refunded my account the 6 pounds.

The moral of this story thanks to this site a little knowledge can go a long way