Porting Mobile Numbers - Problems

merlot · 4th January 2007, 15:13

I think I am going to need a season ticket for this site soon, a new year, a new set of complaints I wanted to change my provider from Virgin Mobile to Vodafone, keeping my Virgin number.

On 18 December 2006 I contacted Vodafone to provide them with a PAC (Port Authorisation Code) to transfer my mobile number from Pay as U Talk Virgin Mobile to Pay as U Talk Vodafone. I was advised by Vodafone that I would have a SIM sent to me using this mobile number. I was advised that this would take 5 working days to arrive, to date nothing has arrived.

On 29 December 2006 at 10am, Virgin sent me a text to say that I was going to lose my service with them on 3 January 2007 as Vodafone were taking over from that date. I have lost my service, still no SIM or answers from Vodafone, tried calling them but got cut off twice and resorting to e-mailing them.

Any advice??

buzby · 4th January 2007, 16:40

Patience! It's a very busy time of year for them and there can be a backlog of bespoke SIMs for customers poreting numbers. Some networks can provision numbers over-the-air, but Vodafone usially code the SIM, so it might be worthwhile to call Voda and explain they have still to initiate the port and T-Mob have given you a deadline.

ian cognito · 4th January 2007, 16:43

Quote:

Any advice??

Go to someone else!!

merlot · 4th January 2007, 17:17

Thank you for your advice, much appreciated

.

My annoyance is that the procedure as explained to me by Virgin, my original supplier was that Vodafone should have made sure my SIM was with me, i.e. I call them to say hello I have my SIM, once this is done they tell Virgin to cut my service and they take over. It seems to be backside first.

Just the hassle and cost of getting a new SIM/mobile number, then telling everyone of the change is just crazy. The fact of getting nowhere with Vodafone is a pain, I only moved to that provider as my Partner who is already on Vodafone can call me using Friends and Family as my new job next week takes me away travelling a lot.

Live and learn

merlot · 4th January 2007, 17:18

Quote:

Originally Posted by buzby

. . . have still to initiate the port and T-Mob have given you a deadline.

The beggers just cut me off

buzby · 4th January 2007, 17:24

Great! Porting is a make-do service and has many flaws in both the provision and implementation.

merlot · 4th January 2007, 17:30

Quote:

Originally Posted by buzby

Great! Porting is a make-do service and has many flaws in both the provision and implementation.

As I have come to discover, I'll keep hammering away

nevos · 4th January 2007, 18:17

I wouldnt go for Voda on the grounds that they insist to maintain any missed, late payments etc with the CRA's for the full 6 years!

buzby · 4th January 2007, 18:24

Quote:

Originally Posted by nevos

I wouldnt go for Voda on the grounds that they insist to maintain any missed, late payments etc with the CRA's for the full 6 years!

Since all the UK networks do the same, as do the MNVO virtual networks of Virgin and Tesco, I dunno why you think Voda are any better?

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