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Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund. You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.

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Old 19th December 2006, 02:37   #1 (permalink)
Gwenniec
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Default Tiscali sorted
Just to let you know that I found out that there is an association ISPA for internet service providers. I filled in a First Complaint form on their website and they replied that I should be contacted by Tiscali within 7 days and if this didn't happen to contact hem again. I did this and filled in a Second complaint form. And guess what - I had everything sorted out within 24 hours!!!! What a result aye. This only works if the ISP is a member but there is a list on their website and it is quite comprehensive. Hope this info helps anyone else having a problem. Thanks to everyone who gave me their advice in this matter.

Now i have another problem - this time with BT. I changed to Tesco for my home phone and BT have sent me a bill for over £40. I have asked for an explanation but just keep getting reminders. Has anyone else had this problem?
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Old 21st December 2006, 03:57   #2 (permalink)
MARTIN3030
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Default Re: Tiscali sorted
Good to see that you sorted your first one.
What is the 40 quid that BT are asking for representing ?
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Advice offered by MARTIN3030 is without predjudice and is for your judgement as to whether to take it.
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Old 22nd December 2006, 12:01   #3 (permalink)
Gwenniec
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Thumbs up Re: Tiscali sorted
Hi Martin - thanks for replying. I have asked BT what the 40 quid is for but so far have not received a reply - just a reminder!!!! You know the usual 'efficiency'!!

Have a good Christmas and a very Happy New Year - keep up the good work!!!
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